Title: Error with Ocean Extra plugin Last modified: January 27, 2023 --- # Error with Ocean Extra plugin * [jessicamarketingsumisura](https://wordpress.org/support/users/jessicamarketingsumisura/) * (@jessicamarketingsumisura) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-with-ocean-extra-plugin/) * Hi everyone, * i’ve received some email from wordpress in which they said that there was an error with the Ocean Extra plugin, even if there aren’t visible problems on the website [https://www.massaggiserenadegiorgi.com/](https://www.massaggiserenadegiorgi.com/) * So i I asked the host of the site for assistance. I was told that it might be an error in updating and to report it to the theme manufacturers so that they can prevent future occurrences. So here i am. * These are some useful information: * Versione di WordPress 6.1.1 Tema attivo: OceanWP (versione 3.0.7)Plugin corrente: Ocean Extra (versione 2.1.1)Versione PHP 7.4.30 * What can i do? Thank you so much! 🙂 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-with-ocean-extra-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-with-ocean-extra-plugin/#post-16414362) * Hello [@jessicamarketingsumisura](https://wordpress.org/support/users/jessicamarketingsumisura/), * Please share the error log message. We’ll check the error. * To see the error on WordPress, you can check the super administrator email or turn on the WordPress debugger mode. To enable it, please follow the steps explained in this link: [https://wordpress.org/support/article/debugging-in-wordpress/](https://wordpress.org/support/article/debugging-in-wordpress/). * Thank you, Best Regards * Thread Starter [jessicamarketingsumisura](https://wordpress.org/support/users/jessicamarketingsumisura/) * (@jessicamarketingsumisura) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-with-ocean-extra-plugin/#post-16415357) * Thank you for your answer 🙂 * This is the message: * Dettagli dell’errore ====================Un errore di E_ERROR è stato causato nella linea 33 del file /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-content/plugins/ocean-extra/includes/themepanel/includes/classes/class-customizer-control.php](http://www.massaggiserenadegiorgi.com/home/wp-content/plugins/ocean-extra/includes/themepanel/includes/classes/class-customizer-control.php). Messaggio di errore: Uncaught Error: Call to undefined function ow_esc_attr() in /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-content/plugins/ocean-extra/includes/themepanel/includes/classes/class-customizer-control.php:33](http://www.massaggiserenadegiorgi.com/home/wp-content/plugins/ocean-extra/includes/themepanel/includes/classes/class-customizer-control.php:33) Stack trace:#0 /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-section.php(315)](http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-section.php(315)): OceanWP_Freemius_Upsell_Section->render()#1 /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-section.php(283)](http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-section.php(283)): WP_Customize_Section->maybe_render()#2 /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-section.php(240)](http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-section.php(240)): WP_Customize_Section->get_content()#3 /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-manager.php(4941)](http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-customize-manager.php(4941)): WP_Customize_Section->json()#4 /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-hook.php(308)](http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-hook.php(308)): WP_Customize_Manager->customize_pane_settings()#5 /web/htdocs/[http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-hook.php(332)](http://www.massaggiserenadegiorgi.com/home/wp-includes/class-wp-hook.php(332)): WP_Hook->apply_filters()#6 /web/htd * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-with-ocean-extra-plugin/#post-16420080) * Hello [@jessicamarketingsumisura](https://wordpress.org/support/users/jessicamarketingsumisura/), * Thank you for the update, * Please update the theme to the latest version. The version of the theme and Ocean Extra isn’t compatible together. * After the update, if the issue didn’t solve, please provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to [http://pastebin.com/](http://pastebin.com/) and get an exclusive link: [https://i.postimg.cc/fbjtkFyJ/image.png](https://i.postimg.cc/fbjtkFyJ/image.png). * _____ * If you cannot access wp-admin, there are other ways to deactivate plugins: [https://wordpress.org/support/article/faq-troubleshooting/](https://wordpress.org/support/article/faq-troubleshooting/). * Summary: you can using FTP and rename the current theme from root of the website/ wp-content / theme / {{current theme name}} and deactivating any plugins with rename plugin folder(e.g, add -t) from root of the website / wp-content / plugins{{ Plugin Name}} * To see the error on WordPress, you can check the super administrator email; Or turn on the WordPress debugger mode. To enable it, please follow the steps explained in this link: [https://wordpress.org/support/article/debugging-in-wordpress/](https://wordpress.org/support/article/debugging-in-wordpress/). * Best Regards - This reply was modified 3 years, 3 months ago by [Shahin](https://wordpress.org/support/users/skalanter/). * Thread Starter [jessicamarketingsumisura](https://wordpress.org/support/users/jessicamarketingsumisura/) * (@jessicamarketingsumisura) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-with-ocean-extra-plugin/#post-16420627) * Thank you, here the site information: * ```wp-block-code wp-core version: 6.1.1 site_language: it_IT user_language: it_IT timezone: +00:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 1 dotorg_communication: true wp-paths-sizes wordpress_path: /web/htdocs/www.massaggiserenadegiorgi.com/home wordpress_size: 1,89 GB (2028617267 bytes) uploads_path: /web/htdocs/www.massaggiserenadegiorgi.com/home/wp-content/uploads uploads_size: 600,90 MB (630084635 bytes) themes_path: /web/htdocs/www.massaggiserenadegiorgi.com/home/wp-content/themes themes_size: 61,73 MB (64726380 bytes) plugins_path: /web/htdocs/www.massaggiserenadegiorgi.com/home/wp-content/plugins plugins_size: 118,79 MB (124563558 bytes) database_size: 77,89 MB (81671580 bytes) total_size: 2,73 GB (2929663420 bytes) wp-dropins (1) advanced-cache.php: true wp-active-theme name: OceanWP (oceanwp) version: 3.4.1 author: OceanWP author_website: https://oceanwp.org/about-oceanwp/ parent_theme: none theme_features: core-block-patterns, widgets-block-editor, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets theme_path: /web/htdocs/www.massaggiserenadegiorgi.com/home/wp-content/themes/oceanwp auto_update: Abilitato wp-themes-inactive (6) Astra: version: 4.0.2, author: Brainstorm Force, Aggiornamenti automatici disabilitati Twenty Nineteen: version: 2.4, author: Team di WordPress, Aggiornamenti automatici disabilitati Twenty Twenty: version: 2.1, author: Team di WordPress, Aggiornamenti automatici disabilitati Twenty Twenty-One: version: 1.7, author: the WordPress team, Aggiornamenti automatici disabilitati Twenty Twenty-Three: version: 1.0, author: the WordPress team, Aggiornamenti automatici disabilitati Twenty Twenty-Two: version: 1.3, author: the WordPress team, Aggiornamenti automatici disabilitati wp-plugins-active (11) Chaty: version: 3.0.6, author: Premio, Aggiornamenti automatici abilitati Elementor: version: 3.10.2, author: Elementor.com, Aggiornamenti automatici abilitati Elementor Header & Footer Builder: version: 1.6.13, author: Brainstorm Force, Nikhil Chavan, Aggiornamenti automatici abilitati Envato Elements: version: 2.0.11, author: Envato, Aggiornamenti automatici abilitati iubenda | All-in-one Compliance for GDPR / CCPA Cookie Consent + more: version: 3.5.0, author: iubenda, Aggiornamenti automatici abilitati MailPoet: version: 4.5.2, author: MailPoet, Aggiornamenti automatici abilitati Ocean Extra: version: 2.1.1, author: OceanWP, Aggiornamenti automatici abilitati Site Kit by Google: version: 1.92.0, author: Google, Aggiornamenti automatici abilitati UpdraftPlus - Backup/Restore: version: 1.22.24, author: UpdraftPlus.Com, DavidAnderson, Aggiornamenti automatici abilitati WP Super Cache: version: 1.9.2, author: Automattic, Aggiornamenti automatici abilitati Yoast SEO: version: 20.0, author: Team Yoast, Aggiornamenti automatici abilitati wp-media image_editor: WP_Image_Editor_Imagick imagick_module_version: 1808 imagemagick_version: ImageMagick 7.1.0-45 Q16-HDRI x86_64 20319 https://imagemagick.org imagick_version: 3.7.0 file_uploads: File uploads is turned off post_max_size: 128M upload_max_filesize: 128M max_effective_size: 128 MB max_file_uploads: 50 imagick_limits: imagick::RESOURCETYPE_AREA: 503 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 786432 imagick::RESOURCETYPE_MAP: 503 GB imagick::RESOURCETYPE_MEMORY: 251 GB imagick::RESOURCETYPE_THREAD: 1 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, ASHLAR, AVI, AVS, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, KERNEL, LABEL, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YAML, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.25 wp-server server_architecture: Linux 3.10.0-1160.45.1.el7.x86_64 x86_64 httpd_software: Apache php_version: 7.4.30 64bit php_sapi: fpm-fcgi max_input_variables: 1000 time_limit: 900 memory_limit: 1024M max_input_time: 60 upload_max_filesize: 128M php_post_max_size: 128M curl_version: 7.76.1 OpenSSL/1.0.2k-fips suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: false wp-database extension: mysqli server_version: 5.7.33-36-log client_version: mysqlnd 7.4.30 max_allowed_packet: 67108864 max_connections: 10000 wp-constants WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /web/htdocs/www.massaggiserenadegiorgi.com/home/wp-content WP_PLUGIN_DIR: /web/htdocs/www.massaggiserenadegiorgi.com/home/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 1024M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Non definito DB_CHARSET: utf8mb4 DB_COLLATE: undefined wp-filesystem wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable google-site-kit version: 1.92.0 php_version: 7.4.30 wp_version: 6.1.1 reference_url: https://www.massaggiserenadegiorgi.com amp_mode: no site_status: connected-site user_status: authenticated verification_status: verified-file connected_user_count: 1 active_modules: site-verification, search-console, analytics, analytics-4, pagespeed-insights, tagmanager recoverable_modules: none required_scopes: openid: ✅ https://www.googleapis.com/auth/userinfo.profile: ✅ https://www.googleapis.com/auth/userinfo.email: ✅ https://www.googleapis.com/auth/siteverification: ✅ https://www.googleapis.com/auth/webmasters: ✅ https://www.googleapis.com/auth/analytics.readonly: ✅ https://www.googleapis.com/auth/tagmanager.readonly: ✅ capabilities: googlesitekit_authenticate: ✅ googlesitekit_setup: ✅ googlesitekit_view_posts_insights: ✅ googlesitekit_view_dashboard: ✅ googlesitekit_manage_options: ✅ googlesitekit_view_splash: ✅ googlesitekit_view_authenticated_dashboard: ✅ googlesitekit_view_wp_dashboard_widget: ✅ googlesitekit_view_admin_bar_menu: ✅ enabled_features: adsenseSetupV2: ✅ dashboardSharing: ⭕ ga4ActivationBanner: ⭕ ga4Reporting: ⭕ gm3Components: ⭕ gteSupport: ⭕ userInput: ⭕ search_console_property: https://www.massaggiserenadegiorgi.com/ analytics_account_id: none analytics_property_id: none analytics_profile_id: none analytics_use_snippet: yes analytics_4_property_id: none analytics_4_web_data_stream_id: none analytics_4_measurement_id: none analytics_4_use_snippet: yes tagmanager_account_id: 6069•••••• tagmanager_container_id: GTM-P5Z•••• tagmanager_amp_container_id: none tagmanager_use_snippet: yes ``` * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [3 years, 3 months ago](https://wordpress.org/support/topic/error-with-ocean-extra-plugin/#post-16420858) * Hello [@jessicamarketingsumisura](https://wordpress.org/support/users/jessicamarketingsumisura/), * Did the issue occur again after updating the theme to the latest version? * Please keep us posted. Best Regards Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Error with Ocean Extra plugin’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/oceanwp/4.1.5/screenshot.png) * OceanWP * [Support Threads](https://wordpress.org/support/theme/oceanwp/) * [Active Topics](https://wordpress.org/support/theme/oceanwp/active/) * [Unresolved Topics](https://wordpress.org/support/theme/oceanwp/unresolved/) * [Reviews](https://wordpress.org/support/theme/oceanwp/reviews/) ## Tags * [error plugin](https://wordpress.org/support/topic-tag/error-plugin/) * [wordpress-theme](https://wordpress.org/support/topic-tag/wordpress-theme/) * 6 replies * 2 participants * Last reply from: [Shahin](https://wordpress.org/support/users/skalanter/) * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/error-with-ocean-extra-plugin/#post-16420858) * Status: not resolved