Error with Dropbox integration

  • Resolved keru

    (@keru)


    1 year, 5 months ago

    I get the following error on the timeline while integrating a file upload with Dropbox.
    Some Files Can’t Upload.[{“errors”:{“423”:[“Can’t open file!”]},”error_data”:[]}]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support wayes001

    (@wayes001)

    1 year, 5 months ago

    Thank you for reaching out to us.

    Could you please let us know which trigger you are using for Dropbox integration? This information will help us identify the issue and provide you with the most accurate solution.

    Thread Starter keru

    (@keru)

    1 year, 5 months ago

    I am trying to integrate WPForms with Dropbox.

    Plugin Support wayes001

    (@wayes001)

    1 year, 5 months ago

    We’ve checked the issue with the WP Form trigger, and it’s working properly on our end. Could you please try again? If it’s still not working, feel free to contact us us.

    Thread Starter keru

    (@keru)

    1 year, 5 months ago

    That does not help me. Could you atleast elaborate on what that error is.

    [{“errors”:{“423”:[“Can’t open file!”]},”error_data”:[]}]

    Plugin Support wayes001

    (@wayes001)

    1 year, 5 months ago

    Could you please let us know which file type you are trying to upload to Dropbox via Bit Integrations? Please specify the file type, like JPG, PNG, or something else.

    Feel free to contact us

    Thread Starter keru

    (@keru)

    1 year, 5 months ago

    I am uploading a PDF file.

    Thread Starter keru

    (@keru)

    1 year, 5 months ago

    Any feedback for me ?
    Have tried it with multiple filetypes and all giving the same error.
    [{“errors”:{“423”:[“Can’t open file!”]},”error_data”:[]}]

    Plugin Support wayes001

    (@wayes001)

    1 year, 5 months ago


    There are a few potential causes for this error:

    1. Permission Issues: Ensure that the integration has the necessary permissions to access or modify the file in Dropbox. If the file is shared, double-check that the correct permissions are set.
      Could you please provide details on the permissions you’ve configured for your Dropbox integration?
    2. File Corruption or Syncing: The file may be corrupted or not fully synced with Dropbox’s servers. Try re-uploading the file or verify its integrity.
    3. Dropbox API Limits: Dropbox may restrict access to certain files due to limits or quotas. Check your Dropbox account to confirm that you haven’t reached any storage or API limits.
    • This reply was modified 1 year, 5 months ago by wayes001.
    Thread Starter keru

    (@keru)

    1 year, 5 months ago

    Permissions give include:
    Account Info
    Files and folders
    Collaboration
    Works perfectly with Zapier so not an issue with Dropbox.

    Plugin Support wayes001

    (@wayes001)

    1 year, 4 months ago

    Hello

    We have thoroughly investigated the issue and found two possible causes:

    1. The file is being deleted before the action is executed.
    2. The file path is invalid.
      Please review the issues mentioned above.
    View post on imgur.com
    Plugin Support wayes001

    (@wayes001)

    1 year, 4 months ago

    It has been quite some time since we last heard from you. Therefore, we are assuming that your issue has been resolved. We will now proceed to close this topic. We wanted to let you know that you are always welcome to re-open the topic if you have any further questions or concerns.

    Have a wonderful day!

Viewing 11 replies - 1 through 11 (of 11 total)

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