Title: Error with connected Catalog
Last modified: September 18, 2020

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# Error with connected Catalog

 *  Resolved [lcameron](https://wordpress.org/support/users/lcameron/)
 * (@lcameron)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-with-connected-catalog/)
 * Connected plugin using the pixel, received errors when trying to connect to plugin
   so rolled back to previous version which worked, but WooCommerce connected to
   the wrong catalog as we were getting an error in Instagram that the store was
   already connected to another account. Setup a new catalog in Facebook, but now
   cannot re-run through the settings in the Facebook for WooCommerce to connect
   it to the right catalog so getting nowhere.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Marcus, SkyVerge Support](https://wordpress.org/support/users/marcusskyverge/)
 * (@marcusskyverge)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-with-connected-catalog/#post-13433965)
 * Hi [@lcameron](https://wordpress.org/support/users/lcameron/),
 * Thanks for reaching out. So sorry to hear that the plugin is giving you trouble.
   Happy to help you with this!
 * I appreciate you taking the time to share the steps that you have taken so far.
   While I would encourage you to try to move to version 2.x, I’m happy to troubleshoot
   this with you a bit.
 * When you say that you are not able to re-run through the settings to connect 
   to the right catalog now, would you please tell me a little bit more about this?
   Are there any particular error messages that you could share? Any screenshots
   you might be able to provide would be great as well!
 * Thanks,
    Marcus
 *  [Marcus, SkyVerge Support](https://wordpress.org/support/users/marcusskyverge/)
 * (@marcusskyverge)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/error-with-connected-catalog/#post-13479639)
 * Hey [@lcameron](https://wordpress.org/support/users/lcameron/),
 * It has been a while since we heard from you, so I’m going to mark this topic 
   as resolved. If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/)
   for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0)
   if you have further questions.
 * Thanks,
    Marcus

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Error with connected Catalog’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Marcus, SkyVerge Support](https://wordpress.org/support/users/marcusskyverge/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/error-with-connected-catalog/#post-13479639)
 * Status: resolved