Title: error with checkout
Last modified: January 11, 2025

---

# error with checkout

 *  Resolved [nziakas78](https://wordpress.org/support/users/nziakas78/)
 * (@nziakas78)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/error-with-checkout-2/)
 * i can’t proceed donation with this module anymore. i see logs and i get this
 * { “Query”: “SELECT id, user_id AS userId, email, phone, name, purchase_value 
   AS totalAmountDonated, purchase_count AS totalNumberOfDonations, payment_ids 
   AS paymentIds, date_created AS createdAt, token, verify_key AS verifyKey, verify_throttle
   AS verifyThrottle, give_donormeta_attach_meta_firstName.meta_value AS firstName,
   give_donormeta_attach_meta_lastName.meta_value AS lastName, give_donormeta_attach_meta_prefix.
   meta_value AS prefix FROM wp_give_donors LEFT JOIN wp_give_donormeta give_donormeta_attach_meta_firstName
   ON ID = give_donormeta_attach_meta_firstName.donor_id AND give_donormeta_attach_meta_firstName.
   meta_key = ‘_give_donor_first_name’ LEFT JOIN wp_give_donormeta give_donormeta_attach_meta_lastName
   ON ID = give_donormeta_attach_meta_lastName.donor_id AND give_donormeta_attach_meta_lastName.
   meta_key = ‘_give_donor_last_name’ LEFT JOIN wp_give_donormeta give_donormeta_attach_meta_prefix
   ON ID = give_donormeta_attach_meta_prefix.donor_id AND give_donormeta_attach_meta_prefix.
   meta_key = ‘_give_donor_title_prefix’ WHERE id = ’56′”, “Query Errors”: { “db_delta_error”:[“
   Unknown column ‘phone’ in ‘SELECT'” ] } }
 * **Category:**Uncaught database exception
 * **Source:**Give Core
 * **Date & Time:**2025-01-11 07:27:44
 * here system report
 *     ```wp-block-code
       WordPress EnvironmentHome URL: https://allforblue.orgSite URL: https://allforblue.orgWP Version: 6.6.2WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: en_USPermalink Structure: /%year%/%monthnum%/%day%/%postname%/Show on Front: pagePage on Front: HOME (#2920)Page for Posts: UnsetTable Prefix Length: wp_Table Prefix Length: 3Table Prefix Status: AcceptableAdmin AJAX: AccessibleRegistered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, wc-pending, wc-processing, wc-on-hold, wc-completed, wc-cancelled, wc-refunded, wc-failed, wc-checkout-draft, refunded, failed, revoked, cancelled, abandoned, processing, preapproval, upgraded Server EnvironmentHosting Provider: DBH: localhost, SRV: allforblue.orgTLS Connection: Connection uses TLS 1.3TLS Connection: Probably OkayServer Info: nginx/1.26.2PHP Version: 7.4.33PHP Post Max Size: 16 MBPHP Time Limit: 300PHP Max Input Vars: 1000PHP Max Upload Size: 16 MBcURL Version: 7.61.1, OpenSSL/1.1.1kSUHOSIN Installed: –Default Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔gzip: ✔GD Graphics Library: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔ GiveWP ConfigurationGiveWP Version: 3.19.4GiveWP Cache: EnabledDatabase Updates: All DB Updates Completed.Database Updates: Few Database Migrations still need to run.Database Tables: ✔ wp_give_donors✔ wp_give_donormeta✔ wp_give_comments✔ wp_give_commentmeta✔ wp_give_sessions✔ wp_give_formmeta✔ wp_give_sequential_ordering✔ wp_give_donationmeta✔ wp_give_revenue✔ wp_give_migrations✔ wp_give_logGiveWP Cache: EnabledGiveWP Cache: ✔New Donation✔Donation Receipt✔Donation Processing Receipt❌New Offline Donation❌Offline Donation Instructions✔New User Registration✔User Registration Information✔Donation Note✔Email accessUpgraded From: 3.19.0Test Mode: DisabledCurrency Code: EURCurrency Position: BeforeDecimal Separator: .Thousands Separator: ,Success Page: https://allforblue.org/donation-confirmation/Failure Page: https://allforblue.org/donation-failed/Donation History Page: https://allforblue.org/donor-dashboard-2/GiveWP Forms Slug: /donations/Enabled Payment Gateways: PayPal Donations, PayPal StandardDefault Payment Gateway: PayPal DonationsPayPal IPN Notifications: IPN received for #17763 ( 7D260519KC2509839 ) on 09/16/2024 at 09:27. Status VERIFIEDDonor Email Access: EnabledStripe Webhook Notifications: N/A Active GiveWP Add-ons Other Active PluginsAll 404 Redirect to Homepage: by wp-buy – 4.9AutoConvert Greeklish Permalinks: by Dimitris Mavroudis – 4.2.0Classic Editor: by WordPress Contributors – 1.6.7Classic Widgets: by WordPress Contributors – 0.3Contact Form 7: by Takayuki Miyoshi – 6.0.2Copy & Delete Posts: by Inisev – 1.4.9Disable Comments: by WPDeveloper – 2.4.6Dynamic Featured Image: by Ankit Pokhrel – 3.7.0Easy WP SMTP: by Easy WP SMTP – 2.9.0EWWW Image Optimizer: by Exactly WWW – 8.0.0Formidable Forms: by Strategy11 Form Builder Team – 6.16.3Formidable Forms Pro: by Strategy11 – 6.9.2GDPR Cookie Compliance: by Moove Agency – 4.15.6Massive Addons for WPBakery Page Builder: by MassivePixelCreation – 2.3.2Payment Plugins for PayPal WooCommerce: by Payment Plugins, support@paymentplugins.com – 1.0.54Pixel Cat Lite: by Fatcat Apps – 3.0.6Popup Builder - Create highly converting, mobile friendly marketing popups.: by Looking Forward Software Incorporated. – 4.3.6Porto Theme - Functionality: by P-Themes – 2.0.4Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.0.0Real-Time Find and Replace: by Marios Alexandrou – 4.3Really Simple Security: by Really Simple Security – 9.1.4Redux Framework: by Team Redux – 4.5.4Remove Uppercase Accents: by Giorgos Sarigiannidis – 1.1.1Robo Gallery: by RoboSoft – 3.2.23Sassy Social Share: by Team Heateor – 3.3.70Shortcodes Ultimate: by Vova Anokhin – 7.3.3Simple Custom CSS and JS: by SilkyPress.com – 3.49Slider Revolution: by ThemePunch – 6.7.20Thrive Quiz Builder: by Thrive Themes – 2.3.7.1WooCommerce: by Automattic – 9.5.2WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.9Woo Subject Fix: by FOCUS-ON GROUP – 1.0Wordfence Security: by Wordfence – 8.0.2WPBakery Page Builder: by Michael M - WPBakery.com – 7.9WP Fastest Cache: by Emre Vona – 1.3.3WPML Media Translation: by OnTheGoSystems – 2.7.5WPML Multilingual CMS: by OnTheGoSystems – 4.6.15WPML String Translation: by OnTheGoSystems – 3.2.18WPS Hide Login: by WPServeur, NicolasKulka, wpformation – 1.9.17.1XML Sitemap Generator for Google: by Auctollo – 4.1.21Yoast SEO: by Team Yoast – 24.2 Inactive PluginsFlexible Checkout Fields: by WP Desk – 4.1.15Flexible Shipping: by Octolize – 5.1.2HT Easy GA4: by HasThemes – 1.2.7Piraeus Bank WooCommerce Payment Gateway: by Papaki – 3.0.1Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.3WooCommerce Smart COD: by woosmartcod.com – 1.7.2WP Downgrade | Specific Core Version: by Reisetiger – 1.2.6 ThemeName: PortoVersion: 6.0.6Author URL: http://www.portotheme.com/Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-with-checkout-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * (@robindelmundo)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/error-with-checkout-2/#post-18241976)
 * Hi [@nziakas78](https://wordpress.org/support/users/nziakas78/) ,
 * You came to the right place, I’m happy to help you resolve that.
 * Thank you for sending those along as well! This helps significantly in diagnosing
   the issue.
 * Checking your system information, I can confirm that you do still have a few 
   database migrations that need to run.
 * Could you go through the following steps within GiveWP on your website:
    1. Before taking any steps for troubleshooting or updating, I highly recommend 
       taking a good backup of the site you can confidently restore from. Having a 
       backup of your site is essential to a solid workflow, and will allow you to 
       restore to a previous version of the site if you run into any issues. You can
       read more about our top recommendations for taking a backup here: [https://givewp.com/backup-for-faster-troubleshooting/](https://givewp.com/backup-for-faster-troubleshooting/).
    2. Enable Advanced Database Updates in Donations → Settings → Advanced.
    3. Next, go to the Donations → Tools → Data page, and re-run any pending/failed
       updates.
    4. Check the logs at Donations → Tools → Logs for errors. If there are any errors,
       pass those along here.
    5. Last, navigate back to Donations → Settings → Advanced and disable Advanced 
       Database Updates.
 * Thereafter, try to do a test donation to see if it’s working now.
 * Looking forward to helping you get to the bottom of this!
 *  Plugin Support [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * (@robindelmundo)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/error-with-checkout-2/#post-18246308)
 * Hi [@nziakas78](https://wordpress.org/support/users/nziakas78/) ,
 * It’s been a while since we’ve heard back, and I know troubleshooting needs a 
   little extra time. I’m marking this as resolved for now, but if you still have
   questions, you can send them along right here, and I’ll be happy to hop back 
   in.
 * Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘error with checkout’ is closed to new replies.

 * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287)
 * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/give/)
 * [Active Topics](https://wordpress.org/support/plugin/give/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/give/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Robin Joshua Del Mundo](https://wordpress.org/support/users/robindelmundo/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/error-with-checkout-2/#post-18246308)
 * Status: resolved