Title: Error while sending QUERY packet
Last modified: May 31, 2017

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# Error while sending QUERY packet

 *  [bobino](https://wordpress.org/support/users/bobino/)
 * (@bobino)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-while-sending-query-packet-8/)
 * Having issue, since last MailPoet version upgrade, to send emails through my 
   SMTP using plug-in Easy WP SMTP. Was with Google SMTP API last year and was rerouted
   by ISP to the latter plug-in.
 * Warning: Error while sending QUERY packet. PID=991970 in /home/condos7/public_html/
   nc/wp/wp-includes/wp-db.php on line 1877
 *  /**
    * Internal function to perform the mysql_query() call. * * [@since](https://wordpress.org/support/users/since/)
   3.9.0 * * [@access](https://wordpress.org/support/users/access/) private * [@see](https://wordpress.org/support/users/see/)
   wpdb::query() * * [@param](https://wordpress.org/support/users/param/) string
   $query The query to run. */ private function _do_query( $query ) { if ( defined(‘
   SAVEQUERIES’ ) && SAVEQUERIES ) { $this->timer_start(); }
 *  if ( ! empty( $this->dbh ) && $this->use_mysqli ) {
    $this->result = mysqli_query(
   $this->dbh, $query ); } elseif ( ! empty( $this->dbh ) ) { Line 1877 =** $this-
   >result = mysql_query( $query, $this->dbh );** } $this->num_queries++;
 *  if ( defined( ‘SAVEQUERIES’ ) && SAVEQUERIES ) {
    $this->queries[] = array( 
   $query, $this->timer_stop(), $this->get_caller() ); } }
 * ISP is InMotion on a shared server.
    Max_Allowed_Packet = 5 Mb Max-Exec_Time 
   = 120 sec (default)
 * Can’t change those values unless on a VPS at 25$/month…crap!
 * Please help!
    Robert

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-while-sending-query-packet-8/#post-9196375)
 * You have to set up your SMTP connection on MailPoet’s settings page, not on this
   other plugin.
 *  Thread Starter [bobino](https://wordpress.org/support/users/bobino/)
 * (@bobino)
 * [8 years, 11 months ago](https://wordpress.org/support/topic/error-while-sending-query-packet-8/#post-9209457)
 * Thanks for your reply, but it’s still not working!
 * Tried proposed solution and got the same error.
 * Got tired after more than 30-40h of trials and errors to solve this issue. InMotion(
   senior tech level 2) confirmed nothing was badly configured on their end and 
   referred me to MailPoet developer.
 * So I decided to go the premium route and enlisted for your MailPoet Sending Service
   5$<500 subscribers. Thinking my struggling time was over but, voilà, I still 
   get the same error message and emails aren’t going out even after configuring
   a new newsletter.
 * Above that, your premium package doesn’t activate with the provided license key.
 * When I try to log-in to get premium support, doesn’t work through mailpoet.com/
   account = doesn’t work
 * When I access your sub-domain to see my plan through [https://account.mailpoet.com](https://account.mailpoet.com)
   everything work fine.
 * When I activate the Mailpoet sendmail settings license is good and activated.
 * When I then download the premium package from that activation process, then license
   is rejected.
 * Here is what your marketing pre-sales website actually sold me:
 * The MailPoet Sending Service Explained
 * We are extremely pleased to finally offer our own sending service for MailPoet
   version 3.
 * The advantages of sending with us are the following:
 *  Pricing is based on your total number of subscribers
    Send unlimited emails 
   Stay clean: we remove invalid addresses automatically in your lists without any
   additional configuration It’s way faster: send 50,000 emails per hour instead
   of 2,000 per hour with other sending methods. No complicated DNS change for email
   authentication (SPF and DKIM) Great deliverability managed by MailPoet itself
   We provide support for this sending method only **The Premium plugin is free 
   when subscribing to a sending plan (no additional cost)**
 * Sign up! …which I did!
 * Now trying to get support is also the worst nightmare, you don’t even allow me
   to use the premium support, you have no telephone number and your act is not 
   working seamlessly.
 * About ready to throw the towel and run to the competition.
 * Please help!
    Robert

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [db](https://wordpress.org/support/topic-tag/db/)

 * 2 replies
 * 2 participants
 * Last reply from: [bobino](https://wordpress.org/support/users/bobino/)
 * Last activity: [8 years, 11 months ago](https://wordpress.org/support/topic/error-while-sending-query-packet-8/#post-9209457)
 * Status: not resolved