Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @akashsharnarthi

    Thanks for reaching out!

    I understand you’re unable to add new ad accounts to your Facebook Shop.

    There are limits to how many ad accounts you can use and how many people can use an ad account.

    • You can manage up to 25 ad accounts.
    • An ad account can have up to 25 associated admins, advertisers or analysts.

    When you reach your ad account limit, you’ll have to remove yourself or have an admin remove you from any ad accounts you no longer need access to.

    Additionally, please refer to the following support documentation below for your reference:

    Hope this helps!

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi, My ad account creation limit is 1 : https://prnt.sc/xgXFMEjyKuEn
    I removed my self from few assets and still the issue persists

    NOTE: i have not faced this issue earlier, this is the first time

    Plugin Support anastas10s (woo-hc)

    (@anastas10s)

    Howdy @akashsharnarthi

    Thank you for reaching back, with further information on this.

    Just to note, the message displayed in the screenshot linked here, provides two options:

    • Create a new account (there is a Create new link, towards the top right part of that window)
    • Remove yourself from ad accounts you no longer need access to (there is a Learn more link about this, the second one appearing in the screenshot)

    Furthermore, kindly make sure you’ve deleted the previously created system users, as described in the documentation linked here.

    To remove the app from Facebook and system users:

    Be sure to visit these settings as your personal profile, not as your page. Switch back to your profile using the profile picture at the top right of Facebook.

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

    Thread Starter akashsharnarthi

    (@akashsharnarthi)

    Hi,
    I don`t prefer to create another ad account.

    “Remove yourself from ad accounts you no longer need access to (there is a Learn more link about this, the second one appearing in the screenshot)”
    => Please let me know how can I do that. I did not understand from the learn more redirected page

    Hello,

    I’d suggest to reach out to Facebook Support, please ask them to remove the ad account restrictions.

    More info: Troubleshoot ad account creation issues

Viewing 5 replies - 1 through 5 (of 5 total)
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