I’m looking for some help with an issue we’re facing on a site. Users are currently unable to save their credit card information or complete payments. I’ve checked the WooCommerce logs, but I’m not seeing any errors there.
Has anyone experienced something similar or have suggestions on what to look into next?
The page I need help with: [log in to see the link]
I’m currently using version 3.0.7 of the plugin. Could you please confirm if the fix has been applied in version 3.0.8? Also, could you elaborate on what the issue was exactly?
For saving cards, the vault has to be enabled, but without the system status report, we cannot tell for sure. You also mentioned that customers were not able to complete payments, we would require more information on the issue that you are facing.
Can you share your system status report with us:
Navigate to the WooCommerce / Status section in your site’s admin panel.
Click on the Get system report button and then click Copy for support.
After uploading, please share the link here so we can review the details thoroughly.
If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here. (please add the URL of this thread in the ticket as well).
You will need to share the link to the Private Bin to us after uploading it. Can you try again and share the URL with us?
Alternatively, to speed up the whole process we suggest you to contact us directly for further assistance. You can open a ticket with our service desk. Here’s how you can request support: Request Support. Please make sure to include the URL of this thread in your ticket for reference.
