Moderator
t-p
(@t-p)
TRY:
– deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
– If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Read the Manual Update directions first.
When I switched to the unedited default theme, I could upload photos. But now I don’t know how to go back and be able to upload photos. Any tips now that I’ve narrowed down the source on how to fix?
Moderator
t-p
(@t-p)
When I switched to the unedited default theme, I could upload photos.
This suggest your current theme is the issue.
some options:
– update your theme.
– if that does not help, contact the theme author/developer with your question.
What theme are you using? Where did you downloaded from?
ProPhoto 3 is the theme I use. It is updated I think. I’ve had it for several years and have never had a problem until now. I didn’t change anything, it just suddenly stopped working ;(
Moderator
t-p
(@t-p)
– Your currently used theme is not in the wordpress.org/themes/ directory: https://wordpress.org/themes/search/ProPhoto%203/
– These forums are for free themes available in the WordPress theme directory at wordpress.org/themes/. So please contact the developer/vendor directly for support with your question. You’ll be more likely to find a good answer from them, for they have the access to its code. Forum volunteers are not given access to commercial products, so they would not know why your /custom/commercial theme or plugin is not working properly. The developers/vendors are responsible for supporting their custom/commercial product. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
