Title: Error when updating firewall settings Last modified: August 22, 2016 --- # Error when updating firewall settings * [Foxhounds](https://wordpress.org/support/users/foxhounds/) * (@foxhounds) * [11 years, 9 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/) * Dear all, * when updating the firewall settings all is set but there is an error message that says: * Warning: mkdir(): Permission denied in /www/htdocs/shop/wp-content/plugins/all- in-one-wp-security-and-firewall/classes/wp-security-utility-file.php on line 386 * I have already set the wp-security-utility-file.php to 666 and 777 but nothing worked. Do you have an idea what causes the problem? * Thanks so much, your plugin is awesome! * [https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 9 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5298885) * Hi Foxhounds have you checked under **Filesystem Security -> File Permission**? What does it say there? * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [11 years, 9 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5298887) * As per mbrsolution’s suggestion, check the permissions of the “root” directory. * [travis loc](https://wordpress.org/support/users/travis-loc/) * (@travis-loc) * [11 years, 7 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299116) * Hello, * When I click ‘create db backup now’, I get the error: Warning: mkdir(): Permission denied in … /all-in-one-wp-security-and-firewall/classes/wp-security-utility- file.php on line 386 * I’m also getting other ‘permission denied’ errors. * Under ‘file system security’ all the file permissions are ok. Root directory is 0755. Any ideas what the problem is? * [travis loc](https://wordpress.org/support/users/travis-loc/) * (@travis-loc) * [11 years, 7 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299117) * Hi again, * I’ve tried to completely disable and delete the plugin. But still now the googlebot can not reach my site. I know it’s not my VPS firewall blocking google because googlebot can reach other websites on my VPS. * Is there anything this plugin could have changed in my wordpress set up that could cause this problem with googlebot, even after the plugin has been disabled? * Many thanks for any ideas on this. * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 7 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299118) * Hi [@travis](https://wordpress.org/support/users/travis/) loc, I have this plugin running in 4 websires in my VPS. No problems with Google Webmaster tools, if that is what you are referring too. * Regards * Plugin Contributor [wpsolutions](https://wordpress.org/support/users/wpsolutions/) * (@wpsolutions) * [11 years, 7 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299119) * [@travis](https://wordpress.org/support/users/travis/) loc, * > I’ve tried to completely disable and delete the plugin. But still now the googlebot > can not reach my site. * One more thing to check is your .htaccess file. Make sure you delete all code in between and including the following tags: # BEGIN All In One WP Security # END All In One WP Security * [travis loc](https://wordpress.org/support/users/travis-loc/) * (@travis-loc) * [11 years, 7 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299120) * Thanks all, * [@wpsolutions](https://wordpress.org/support/users/wpsolutions/), with this installation of the plugin no code was ever added to my .htaccess file because of the file permisssions problems, so there is no problem there. * [@mbrsolution](https://wordpress.org/support/users/mbrsolution/), I have also set up this plugin in other sites and no problems at all, it’s just 1 site that’s causing me grief. * Maybe the same reason that googlebot can’t access my site, is the same reason that the All In One WP Security Plugin was having file permission problems. Since I have checked all the file permissions I don’t know what else I can do. * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 7 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299121) * Hi [@travis](https://wordpress.org/support/users/travis/) loc, yes I understand what you mean. I have had issues in the past with one website or another. It did take me a long time to work out what was the problem. Of course, I since then have gain more knowledge 🙂 so I can work out quicker what the problem is if I ever run into one. I will also point out that Google search engine is my baby hahahaha. Without it I would be lost 🙂 * Now lets get back to your issue. In your case I would investigate further what is the difference between this website that is giving your problems and other websites that are functioning without a problem. * It is also fair to say that this security plugin is not the culprit in regards to your problem or else you would experience the same with all your other sites. To be honest it is some hidden code in your website that is causing Google bot not to function correctly. * This is a trial an error situation where you will have to dig deep in your site and find out if it is a theme code, a plugin, the .htaccess file and or sitemap. xml file. * I hope this puts you on the right track. * Regards * [travis loc](https://wordpress.org/support/users/travis-loc/) * (@travis-loc) * [11 years, 7 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299122) * Hi [@mbrsolution](https://wordpress.org/support/users/mbrsolution/), * I’ve reinstalled the plugin and still have permission problems, however, I have figured out what was blocking Googlebot so will post here for others. * My site is https, and I recently blocked the use of SSLv3 on my server because of Poodle. As soon as I allowed SSLv3 Googlebot started working again. Now I just need to figure out why Googlebot is not using TLS with my server?? * Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * (@mbrsolution) * [11 years, 6 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299125) * Thank you [@travis](https://wordpress.org/support/users/travis/) loc for reporting back. I am sure someone will use this information to help themselves. * Kind regards Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Error when updating firewall settings’ is closed to new replies. * ![](https://ps.w.org/all-in-one-wp-security-and-firewall/assets/icon-256x256. png?rev=2798307) * [All-In-One Security (AIOS) – Security and Firewall](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/) * [Active Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/all-in-one-wp-security-and-firewall/reviews/) * 10 replies * 4 participants * Last reply from: [mbrsolution](https://wordpress.org/support/users/mbrsolution/) * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/error-when-updating-firewall-settings/#post-5299125) * Status: not resolved