Title: Error when updating Last modified: September 2, 2019 --- # Error when updating * Resolved [danielnagy](https://wordpress.org/support/users/danielnagy/) * (@danielnagy) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-when-updating-13/) * Dear WooCommerce Community, * I wanted to update our WooCommerce WP plugin but the system shows me an error message: 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator at [service@webmailer.de](https://wordpress.org/support/topic/error-when-updating-13/service@webmailer.de?output_format=md) to inform them of the time this error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. * Could you please help me? Thank you. * Best regards, Daniel Nagy * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-updating-13%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [braehler](https://wordpress.org/support/users/braehler/) * (@braehler) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-when-updating-13/#post-11892649) * Seem you are getting a Server Time out. Can be from multiple issues: PHP-Timeout an issue in your .htacces ann issue in a running script PHP Memory-Limit. Maybe this is to low in your server configuration. Can you share the logs of woocommerce? Woocomemrce–> Status–> Log Files Are you using shared hosting? * Plugin Support [Riaan K.](https://wordpress.org/support/users/riaanknoetze/) * (@riaanknoetze) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-when-updating-13/#post-11892695) * Hi there, * As alluded to by [@braehler](https://wordpress.org/support/users/braehler/), the cause of that can be pretty broad. To narrow things down, please share a copy of your (latest) fatal error log as found under **WooCommerce > System Status > Logs** * Thanks! * Thread Starter [danielnagy](https://wordpress.org/support/users/danielnagy/) * (@danielnagy) * [6 years, 8 months ago](https://wordpress.org/support/topic/error-when-updating-13/#post-11907679) * Hi [@braehler](https://wordpress.org/support/users/braehler/), hi [@riaanknoetze](https://wordpress.org/support/users/riaanknoetze/) * thank you for your prompt reply. Here is the log from the last fatal error: * 2019-08-23T20:57:20+00:00 CRITICAL require(): Failed opening required ‘/mnt/web409/ a2/91/59817791/htdocs/WordPress_05/wp-content/plugins/js_composer/include/templates/ editors/backend_editor.tpl.php’ (include_path=’.:/opt/RZphp72/includes’) in / mnt/web409/a2/91/59817791/htdocs/WordPress_05/wp-content/plugins/js_composer/ include/helpers/helpers.php in row 1000 * What´s the problem? * Thank you. Daniel * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [6 years, 8 months ago](https://wordpress.org/support/topic/error-when-updating-13/#post-11909614) * Hey again! * The plugin “js_composer/” is missing a file or something similar. * I would recommend manually reinstalling that plugin, or contacting the support for that plugin if you are still having issues. * Hopefully that helps! Have a great one! Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Error when updating’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [update](https://wordpress.org/support/topic-tag/update/) * 4 replies * 4 participants * Last reply from: [slash1andy](https://wordpress.org/support/users/slash1andy/) * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/error-when-updating-13/#post-11909614) * Status: resolved