Support » Plugin: WP Mail SMTP by WPForms » Error When Trying to Send Email Test

  • Resolved TableauxAdmin

    (@tableauxadmin)


    Just setup SMTP. When I try to send a Test email I get the following:

    Warning: mysqli_query(): MySQL server has gone away in /nfs/c07/h03/mnt/xxx/domains/xxx.com/html/wp-includes/wp-db.php on line 2024

    Warning: mysqli_query(): Error reading result set’s header in /nfs/c07/h03/mnt/xxx/domains/xxx/html/wp-includes/wp-db.php on line 2024

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @tableauxadmin,

    The warning appears when the connection to the server timed out. The issue looks like with your MySQL server configuration or incorrect SMTP settings used. You’ll need to contact your web hosting company to look at the server logs for more information, probably they’ll need to increase the timeout.

    I hope this helps!

    Plugin Support Sanjeev Aryal

    (@sanzeeb3)

    Hi @tableauxadmin – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    TableauxAdmin

    (@tableauxadmin)

    Thanks for the follow up. I tried a few different SMTP configurations and resolved the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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