Error when trying to receive an email from my WordPress Webpage

  • Resolved cristianll1810

    (@cristianll1810)


    1 year, 3 months ago

    Hello! I´m new to wordpress and i have finished my first site. Everything looks and works good, except the emails..

    Whenever i compelte a contact form or buy an item with woocomerce i don´t receive anything and wp smtp plugin gives me this error:

    Origen del correo electrónico: WPForms Lite
    Mailer: Otro SMTP
    SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server Additional SMTP info: php_network_getaddresses: getaddrinfo failed: Name or service not known

    Origen del correo electrónico: WooCommerce
    Mailer: Otro SMTP
    SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server Additional SMTP info: php_network_getaddresses: getaddrinfo failed: Name or service not known

    I’m completely lost on this, thanks for the help 🙂

Viewing 1 replies (of 1 total)
  • Plugin Support Dake

    (@dakeg)

    1 year, 3 months ago

    Hi @cristianll1810

    Thanks for reaching out and we’re sorry to hear that you’re having issues with using the Other SMTP mailer.

    There is a slight learning curve when it comes to WordPress, but once you get the hang of it, you’ll be able to navigate and set up your website with ease.

    To keep things relatively simple, I’d like to confirm that you followed the instructions outlined in our documentation for setting up the Other SMTP mailer.

    The instructions there should get you up to speed and able to send emails reliably.

    But if for some reason you’re running into issues, we’d then recommend trying a different mailer.


    Transactional Mailers

    Transactional email service providers such as our #1 recommended mailer, SendLayer (https://a.supportally.com/G1oPX3), are perfect for sending emails from your WordPress site. If it’s contact form notifications or e-commerce emails, they will deliver them quickly and reliably. 

    Sendinblue, SMTP.com, SendGrid, and Mailgun are also transactional email service providers if you’d like to consider your options.

    Transactional mailers also allow you to send emails with custom ‘From Email’ specific to your domain (examples: no-reply@yourwebsite.com, contact@yourwebsite.com).

    If you’d like to check out more details on the mailers mentioned above or any others you may be interested in, you can see our complete guide here: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

    I hope this helps! If you have any questions, could you please let me know?

    Thanks! 🙂

Viewing 1 replies (of 1 total)
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