Support » Fixing WordPress » Error when trying to logout

  • Resolved interconnect


    I get this error when trying to logout of WordPress 3.0.1 & 3.0.2:

    "This webpage is not available. The webpage at might be temporarily down or it may have moved permanently to a new web address."


    "Error 101 (net::ERR_CONNECTION_RESET): Unknown error."

    in Google Chrome and

    "The connection was reset"

    in Firefox. Both browsers running on Windows XP SP3. I tested this on another computer running Windows XP SP3 (different ISP) and got the same error in Firefox.

    Strangely, I do not get these errors at all on my Mac, in both Chrome and Firefox; they both logout correctly. It also works correctly on my iPhone.

    I’ve tried cleaning cache and cookies in both browsers, reseting my sub-domain in my host’s control panel, changing to the default theme; none of which worked at all.

    Anyone have an ideas? I’ve seen other posts regarding similar issues but with no resolution.

Viewing 15 replies - 16 through 30 (of 75 total)
  • The above work-a-round stopped working after a few hours. Guess I will leave the fix up to the experts. The fact that I have never seen the issue occur on a Mac regardless of browser convinces me that the problem is Microsoft Windows related.

    As information, I have also tested with a Ubuntu VM and Firefox and was able to log in/out without any issues.

    Agreed. It would be really nice to hear something from a developer on this.

    Count me in. Same problems. Host is Fatcow. What is peculiar is the support there view a different querystring hiding under the log out-button.

    When I view it on my machine the log out link ends:

    and I get the error trying to log out. When they (fatcow support) view the dashboard from their side, the same page on the WP dashboard has generated the alternate version of the button link: …/wp-login.php?loggedout=true


    Interesting, my host is also Fatcow

    I should add I never saw this error before, all things being equal; same blogs, db:s, browsers, my OS – only difference is I’ve moved my blogs to a new host and suddenly this error occurs, so either it’s server related or something goes awry when you move wordpress files between hosts. But this is the only error I get so far – beyond the logout-error the blogs run fine, they display all content ok, and the admin panel works for common tasks – except the darn logout!

    Anyone experimented with tweaking permissions for the WP folders/files? Could this have anything to do with it?

    Someone savvy on the subject of the COOKIES used by WP during an admin session. The error discussed here occurs in Firefox, Chrome, and IE on, it seems, Win-platforms only.

    I now realize I only have to shut Firefox down to end my session in the admin panel, ie. I don’t need to manually empty the complete cookie cache.

    So for me the sequence is,

    1 Start firefox, login to WP Admin panel – no problem
    >>> several cookies created by WP in the cookie cache

    2 I try to logout – the reset error occurs, and if I browse to my blog I can tell I’m still logged in because the ‘edit’-function on each post is active

    3 I shut down firefox

    4 I restart firefox, and check cookie cache:
    >>> all cookies from WP are cleared except one

    And browsing to my blogs I’m now logged out from the admin panel.

    Same issue here…happens in Firefox, IE8, IE9, Chrome, Safari and Opera. Word Press 3.0.3. FatCow is my host.

    How many other people are hosted by FatCow? Maybe this is where the problem lies :-/

    Update: I tried this on my work PC [ Windows 7 Pro 32bit] running IE8 and it worked normally….

    I am also fatcow, I am getting the same error

    Click Re Install Automatically from the “updates” link in Dashboard section.

    You have the latest version of WordPress.

    You have the latest version of WordPress. You do not need to update. However, if you want to re-install version 3.0.3, you can do so automatically or download the package and re-install manually:

    Now it is logging out successfully.

    rahmancam’s fix worked for me. I had been updating word press via my wp admin dashboard and not via the Fatcow dashboard. One thing I did notice after updating this way was that ALL of my plug-ins were disabled afterward.

    Thanks for finding and posting this!!!

    re-installing per rahmancam’s directions did not work for me.

    Just as a test, I updated my WordPress install from 3.0.3 to 3.0.4 via my WordPress dashboard. It updated successfully with no problems…however, the “connection reset” issue came back. I checked the installation version that FatCow shows and it still showed 3.0.3. I chatted with a tech support person with FatCow and they do not yet support 3.0.4 and advised that I contact WordPress regarding the issue.

    Dion Hulse


    Lead Developer

    Given that a lot of people using Fatcow seem to be having the same issue, has anyone contacted their host to ask to see if the host has an idea as to whats happening?

Viewing 15 replies - 16 through 30 (of 75 total)
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