Error when trying to get to Dashboard

  • lisatking

    (@lisatking)


    11 years ago

    I was working on my site and all of a sudden I couldn’t get in any longer. I am getting an error every time I try to go in. Can someone tell me what the problem may be? Thanks! The error is below:

    The website encountered an error while retrieving http://www.lisatking.com/wp-admin/index.php. It may be down for maintenance or configured incorrectly.
    Here are some suggestions:
    Reload this webpage later.
    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    11 years ago

    Error 500 ISE is very generic and can be caused by numerous underlying issues. Your first step should be checking your site’s error logs for a more specific error message. If you need help locating them, ask your hosting provider to help you with that.
    – check with your host if the domain name is configured properly to point to public_html folder
    – It may indicate .htaccess issue. Regenerate .htaccess, and be sure the encoding in your text editor is Unicode No BOM
    – It may also indicate a problem with the configuration on the server. Usually your hosting company tech support can help.
    – it could be problem with the plugins, try resetting the plugins folder by FTP or phpMyAdmin.
    – it could be a problem with the theme. Momentarily, try switching to the default twentyeleven theme via FTP by renaming your current theme to rule out any theme specific issue.
    – if these steps don’t help, download WordPress again and replace your copies of everything EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies. This should replace your core files without changing your content and settings in wp-config.php file and the /wp-content/ directory.

    Thread Starter lisatking

    (@lisatking)

    11 years ago

    Thank you! Blue Host is my host. I sent them an email. They told me to give tech support a call and they could walk me through things . I am not at all knowledgeable about all the coding, etc. It must have been the item I entered for my signature that messed things up.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Error when trying to get to Dashboard’ is closed to new replies.

Tags