Title: Error when trying to email data
Last modified: May 24, 2018

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# Error when trying to email data

 *  Resolved [pbtech](https://wordpress.org/support/users/pbtech/)
 * (@pbtech)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/error-when-trying-to-email-data/)
 * When I try to click the “Email Data” button to send the personal data to a user
   that requested a copy I get the following error:
 * “An error occurred while attempting to export personal data. Unable to generate
   export file. ZipArchive not available.”
 * How can I fix this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-trying-to-email-data%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Thread Starter [pbtech](https://wordpress.org/support/users/pbtech/)
 * (@pbtech)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/error-when-trying-to-email-data/#post-10320147)
 * I figured it out. I had to activate the .zip extension in my php section of my
   hosting account.

Viewing 1 replies (of 1 total)

The topic ‘Error when trying to email data’ is closed to new replies.

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## Tags

 * [send data](https://wordpress.org/support/topic-tag/send-data/)
 * [ziparchive](https://wordpress.org/support/topic-tag/ziparchive/)

 * 1 reply
 * 1 participant
 * Last reply from: [pbtech](https://wordpress.org/support/users/pbtech/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/error-when-trying-to-email-data/#post-10320147)
 * Status: resolved