Support » Plugin: Facebook for WooCommerce » Error when trying to connect Woocommerce to Facebook

  • Resolved tomruthofer

    (@tomruthofer)


    Dear, I am trying to connect my wordpress store to Facebook but get this Error.

    The following access token permissions are missing: ads_read

    Thank you for your help.
    Sincerely, Tom

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter tomruthofer

    (@tomruthofer)

    I also get this Error message sometimes: Could not retrieve Facebook Business Extension System User

    Hello,

    Could you please share a copy of your site’s System Status? You can find it by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    This is to get a better context about how your site is set up so that we can provide further support.

    Thanks.

    Thread Starter tomruthofer

    (@tomruthofer)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.ruthofer.com
    Site address (URL): https://www.ruthofer.com
    WC Version: 6.9.2
    REST API Version: ✔ 6.9.2
    WC Blocks Version: ✔ 8.3.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.30
    PHP Post Max Size: 200 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1500
    cURL Version: 7.61.1
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.38-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.9.2
    WC Database Prefix: wp_
    Total Database Size: 55.30MB
    Database Data Size: 50.61MB
    Database Index Size: 4.69MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
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    wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_nextend2_section_storage: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nextend2_smartslider3_sliders: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.13MB + Engine InnoDB
    wp_options: Data: 8.02MB + Index: 0.16MB + Engine InnoDB
    wp_postmeta: Data: 0.33MB + Index: 0.09MB + Engine InnoDB
    wp_posts: Data: 15.42MB + Index: 0.09MB + Engine InnoDB
    wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 13.55MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.20MB + Index: 0.08MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_im_products: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_dhl_im_product_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_gzd_packaging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_woocommerce_gzd_shipment_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    ### Post Type Counts ###
    
    attachment: 50
    boxzilla-box: 1
    cookielawinfo: 6
    elementor_library: 1
    fusion_form: 1
    fusion_tb_layout: 2
    fusion_tb_section: 5
    mailpoet_page: 1
    ml-slide: 2
    ml-slider: 1
    nav_menu_item: 3
    page: 12
    popup: 1
    popup_theme: 8
    post: 2
    product: 3
    revision: 376
    shop_coupon: 10
    shop_order: 4
    size-chart: 10
    themefusion_elastic: 1
    wpcf7_contact_form: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (20) ###
    
    Contact Form 7: by Takayuki Miyoshi – 5.6.3
    GDPR Cookie Consent: by WebToffee – 2.1.2
    Disable Comments: by WPDeveloper – 2.4.1
    Facebook for WooCommerce: by Facebook – 2.6.23
    Avada Builder: by ThemeFusion – 3.8.1
    Avada Core: by ThemeFusion – 5.8.1
    Product Import Export for WooCommerce: by WebToffee – 2.2.4
    Slider Revolution: by ThemePunch – 6.5.24
    Smart Slider 3: by Nextend – 3.5.1.9
    W3 Total Cache: by BoldGrid – 2.2.4
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2
    Payment Plugins for Stripe WooCommerce: by Payment Plugins
    support@paymentplugins.com – 3.3.26
    
    Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.10
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5
    WooCommerce Stripe Gateway: by WooCommerce – 6.7.0
    Germanized for WooCommerce: by vendidero – 3.10.5
    WooCommerce PayPal Payments: by WooCommerce – 1.9.3
    WooCommerce: by Automattic – 6.9.2
    Wordfence Security: by Wordfence – 7.6.1
    WP Post Page Clone: by Gaurang Sondagar – 1.2
    
    ### Inactive Plugins (20) ###
    
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2
    Akismet Anti-Spam: by Automattic – 5.0
    BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.2
    Boxzilla: by ibericode – 3.2.25
    Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Conversios – 4.9.2
    FileBird: by Ninja Team – 4.9.7
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.8.2
    Mailchimp for WooCommerce: by Mailchimp – 2.7.5
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.10
    MetaSlider: by MetaSlider – 3.27.12
    Permalink Manager Lite: by Maciej Bis – 2.2.19.3
    Pixel Manager for WooCommerce: by SweetCode – 1.21.0
    PixelYourSite: by PixelYourSite – 9.2.0
    Popup Maker: by Popup Maker – 1.16.8
    Post Types Order: by Nsp Code – 1.9.9.1
    Product Size Charts Plugin for WooCommerce Premium: by theDotstore – 2.3.1
    Sales Report By Country for WooCommerce: by zorem – 1.6.5
    Widget Clone: by 93digital – 1.1.4
    WP Rollback: by GiveWP.com – 1.7.2
    WP Super Cache: by Automattic – 1.9
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #10 - /shop/
    Cart: #11 - /cart/
    Checkout: #12 - /checkout/
    My account: #13 - /my-account/
    Terms and conditions: #254 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Avada
    Version: 7.8.1
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: Avada/woocommerce/cart/cart.php
    Avada/woocommerce/checkout/form-pay.php
    Avada/woocommerce/checkout/review-order.php
    Avada/woocommerce/checkout/thankyou.php
    Avada/woocommerce/loop/loop-start.php
    Avada/woocommerce/single-product/add-to-cart/variable.php
    Avada/woocommerce/single-product/short-description.php
    Avada/woocommerce/single-product/tabs/additional-information.php
    Avada/woocommerce/single-product/tabs/description.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: AT
    WooCommerce currency supported: ✔
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: ✔
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: ✔
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-09-18 10:42:55 +00:00
    Options: ✔
    Notes: 56
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 227
    Oldest: 2022-08-18 08:42:15 +0000
    Newest: 2022-09-18 08:04:49 +0000
    
    Pending: 5
    Oldest: 2022-09-18 09:35:18 +0000
    Newest: 2022-09-19 05:46:52 +0000
    
    ### Status report information ###
    
    Generated at: 2022-09-18 08:05:09 +00:00
    

    Hello,
    Thanks for sending the system report.

    Can you please temporarily disable all plugins except for WooCommerce and Facebook for WooCommerce, then try to connect again?

    You can recheck the steps explained below:
    https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-account

    Let us know if this makes a difference.

    Thread Starter tomruthofer

    (@tomruthofer)

    I still get this Error message: Could not retrieve Facebook Business Extension System User

    I only found out that then I switch the button to deactivate “Access to your Facebook ads and related statistics” at the end of the configuration then I get another error, thats this one then: The following access token permissions are missing: ads_read

    Saif

    (@babylon1999)

    Hello @tomruthofer,

    Seems like there’s an open report about the problem: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

    The team is currently working with Meta to investigate further. In the meantime, you can check this comment as it seems the closest thing to a workaround.

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