Support » Plugin: Facebook for WooCommerce » Error when trying to connect Woocommerce to Facebook
Error when trying to connect Woocommerce to Facebook
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Dear, I am trying to connect my wordpress store to Facebook but get this Error.
The following access token permissions are missing: ads_read
Thank you for your help.
Sincerely, TomThe page I need help with: [log in to see the link]
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I also get this Error message sometimes: Could not retrieve Facebook Business Extension System User
Hello,
Could you please share a copy of your site’s System Status? You can find it by navigating to WooCommerce > Status. Select “Get system report” and then “Copy for support”.
This is to get a better context about how your site is set up so that we can provide further support.
Thanks.
### WordPress Environment ### WordPress address (URL): https://www.ruthofer.com Site address (URL): https://www.ruthofer.com WC Version: 6.9.2 REST API Version: ✔ 6.9.2 WC Blocks Version: ✔ 8.3.2 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 200 MB PHP Time Limit: 90 PHP Max Input Vars: 1500 cURL Version: 7.61.1 OpenSSL/1.1.1g SUHOSIN Installed: – MySQL Version: 5.7.38-log Max Upload Size: 200 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.9.2 WC Database Prefix: wp_ Total Database Size: 55.30MB Database Data Size: 50.61MB Database Index Size: 4.69MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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Cookie Consent: by WebToffee – 2.1.2 Disable Comments: by WPDeveloper – 2.4.1 Facebook for WooCommerce: by Facebook – 2.6.23 Avada Builder: by ThemeFusion – 3.8.1 Avada Core: by ThemeFusion – 5.8.1 Product Import Export for WooCommerce: by WebToffee – 2.2.4 Slider Revolution: by ThemePunch – 6.5.24 Smart Slider 3: by Nextend – 3.5.1.9 W3 Total Cache: by BoldGrid – 2.2.4 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.7.2 Payment Plugins for Stripe WooCommerce: by Payment Plugins support@paymentplugins.com – 3.3.26 Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.10 WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5 WooCommerce Stripe Gateway: by WooCommerce – 6.7.0 Germanized for WooCommerce: by vendidero – 3.10.5 WooCommerce PayPal Payments: by WooCommerce – 1.9.3 WooCommerce: by Automattic – 6.9.2 Wordfence Security: by Wordfence – 7.6.1 WP Post Page Clone: by Gaurang Sondagar – 1.2 ### Inactive Plugins (20) ### Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2 Akismet Anti-Spam: by Automattic – 5.0 BEAR – Bulk Editor and Products Manager Professional for WooCommerce: by realmag777 – 1.1.2 Boxzilla: by ibericode – 3.2.25 Conversios.io - Google Analytics and Google Shopping plugin for WooCommerce: by Conversios – 4.9.2 FileBird: by Ninja Team – 4.9.7 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.8.2 Mailchimp for WooCommerce: by Mailchimp – 2.7.5 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.10 MetaSlider: by MetaSlider – 3.27.12 Permalink Manager Lite: by Maciej Bis – 2.2.19.3 Pixel Manager for WooCommerce: by SweetCode – 1.21.0 PixelYourSite: by PixelYourSite – 9.2.0 Popup Maker: by Popup Maker – 1.16.8 Post Types Order: by Nsp Code – 1.9.9.1 Product Size Charts Plugin for WooCommerce Premium: by theDotstore – 2.3.1 Sales Report By Country for WooCommerce: by zorem – 1.6.5 Widget Clone: by 93digital – 1.1.4 WP Rollback: by GiveWP.com – 1.7.2 WP Super Cache: by Automattic – 1.9 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #10 - /shop/ Cart: #11 - /cart/ Checkout: #12 - /checkout/ My account: #13 - /my-account/ Terms and conditions: #254 - /terms-and-conditions/ ### Theme ### Name: Avada Version: 7.8.1 Author URL: https://themeforest.net/user/ThemeFusion Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: AT WooCommerce currency supported: ✔ PayPal card processing available in country: – Pay Later messaging available in country: – Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-09-18 10:42:55 +00:00 Options: ✔ Notes: 56 Onboarding: completed ### Action Scheduler ### Complete: 227 Oldest: 2022-08-18 08:42:15 +0000 Newest: 2022-09-18 08:04:49 +0000 Pending: 5 Oldest: 2022-09-18 09:35:18 +0000 Newest: 2022-09-19 05:46:52 +0000 ### Status report information ### Generated at: 2022-09-18 08:05:09 +00:00
Hello,
Thanks for sending the system report.Can you please temporarily disable all plugins except for WooCommerce and Facebook for WooCommerce, then try to connect again?
You can recheck the steps explained below:
https://woocommerce.com/document/facebook-for-woocommerce/#connect-your-facebook-accountLet us know if this makes a difference.
I still get this Error message: Could not retrieve Facebook Business Extension System User
I only found out that then I switch the button to deactivate “Access to your Facebook ads and related statistics” at the end of the configuration then I get another error, thats this one then: The following access token permissions are missing: ads_read
Hello @tomruthofer,
Seems like there’s an open report about the problem: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148
The team is currently working with Meta to investigate further. In the meantime, you can check this comment as it seems the closest thing to a workaround.
- The topic ‘Error when trying to connect Woocommerce to Facebook’ is closed to new replies.