Title: Error when subscribing using Subscribe widget
Last modified: March 4, 2024

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# Error when subscribing using Subscribe widget

 *  Resolved [nahbweb](https://wordpress.org/support/users/nahbweb/)
 * (@nahbweb)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/error-when-subscribing-6/)
 * Users are receiving an error message when trying to subscribe with the jetpack
   subscribe widget.
 * **The error message:** Oops! There was an error when subscribing. Please try 
   again.
 * We’ve been dealing with this issue for almost 5 months now. We have tried many
   troubleshooting options, such as updating / reverting back to older versions 
   of the plugin, Jetpack.
 * We’ve disconnected / connected Jetpack. We’ve ran the Jetpack debug tool and 
   it says that everything looks great. There doesn’t seem to be a backend issue.
 * We’ve turned off all plugins to see if there were any conflicting plugins, but
   nothing was found. Just today we completely changed the site onto a new theme,
   and that still didn’t work.
 * Please let us know if there is a way you all are able to look into this or advise
   us on how to fix this issue. We’d greatly appreciate it.
 * PHP: 7.4 WordPress: 6.4.3 Jetpack: 13.1.3
    -  This topic was modified 2 years, 2 months ago by [nahbweb](https://wordpress.org/support/users/nahbweb/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-subscribing-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Emily A. (a11n)](https://wordpress.org/support/users/happyaxident/)
 * (@happyaxident)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-subscribing-6/#post-17511370)
 * Hi there,
 * I just tried subscribing myself, and got the same error message. We are looking
   into this now and we will get back to you via email when we have some more information.
 *  Thread Starter [nahbweb](https://wordpress.org/support/users/nahbweb/)
 * (@nahbweb)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-subscribing-6/#post-17511746)
 * [@happyaxident](https://wordpress.org/support/users/happyaxident/) Hi Emily,
 * This issue resolved itself – we are now able to receive new subscribers using
   this widget. I’m surprised you were prompted the error message because I tested
   it out again just now and it worked for me.
 * I’d be curious to see what kind of information you get back. I noticed when I
   would try to test with a fake email address I would receive the error message,
   whereas a real email address would work.
 * Thank you and I look forward to hearing back from you!
 *  Plugin Support [Paulina H. (a11n)](https://wordpress.org/support/users/pehaa/)
 * (@pehaa)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-subscribing-6/#post-17524931)
 * Hi there,
 * I’m glad the that the issue is resolved. Thank you for letting us know!
 * > I’d be curious to see what kind of information you get back. I noticed when
   > I would try to test with a fake email address I would receive the error message,
   > whereas a real email address would work.
 * That’s correct! If the domain does not exist, this automatically triggers an 
   error, and the subscription fails.
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Error when subscribing using Subscribe widget’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
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 * 3 replies
 * 3 participants
 * Last reply from: [Paulina H. (a11n)](https://wordpress.org/support/users/pehaa/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/error-when-subscribing-6/#post-17524931)
 * Status: resolved