Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Error when someone tries to donate

  • Resolved dean chrisp

    (@dean-chrisp)


    when anyone tries to donate it is giving the error below no mater what

    Error: The donation could not be charged. Please try again. Reason: The ‘AnetApi/xml/v1/schema/AnetApiSchema.xsd:expirationDate’ element is invalid – The value XX is invalid according to its datatype ‘String’ – The actual length is less than the MinLength value.

    any help would be great it was working fine and no changes have been made to the site

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi there! That error is from Authorize.Net, and that’s a premium add-on that (by forum rules) we are not allowed to support here.

    Please open a ticket with our priority support team, and we’ll have a look. You can do that from within your Givewp.com account at https://givewp.com/priority-support/

    Thanks!

    Thread Starter dean chrisp

    (@dean-chrisp)

    we are working on contacting Authorize.net now and will move the support ticket over there if that’s not the issue

Viewing 2 replies - 1 through 2 (of 2 total)
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