Title: Error when scanning
Last modified: January 28, 2025

---

# Error when scanning

 *  Resolved [decmena](https://wordpress.org/support/users/decmena/)
 * (@decmena)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-when-scanning/)
 * Hello,
 * I deactivated (after checking the box Complete Deactivation) and deleted / reinstalled
   twice the plugin after having tried several times (Synchronize with cloud) but
   still getting an error when “Perform Sacn”!!.
 * My license / Access key is valid. Plugin has been working properly for more than
   1-2 years!
 * Please advise
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-scanning%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/)
 * (@dimitrycleantalk)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-when-scanning/#post-18270307)
 * Hello [@decmena](https://wordpress.org/support/users/decmena/),
 * Could you please let us know what error you are getting?
 *  Thread Starter [decmena](https://wordpress.org/support/users/decmena/)
 * (@decmena)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-when-scanning/#post-18270408)
 * The error says:
 * An error
 * Internal server error.
   Stage: os_cron_analysis[Contact tech support](https://wordpress.org/support/plugin/security-malware-firewall)
 * Here is a snaphot:
 * ![](https://wordpress.org/fbc1d9fb-c611-4168-962a-16d60277acf3)
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-when-scanning/#post-18270446)
 * Hello [@decmena](https://wordpress.org/support/users/gabriela67/),
 * We apologize for the inconvenience caused. We are aware of this issue and have
   made some changes to our plugin.
 * Please, use this instruction below to install the fixed version (the fix will
   be included in the further version):
 * Download link: [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
 * 1. Go to the WordPress Administrator Panel —> Plugins.
   2. Find the plugin “Security
   by CleanTalk” —> Deactivate.3. After the automatic page refresh, find the plugin
   again “Security by CleanTalk” —> Delete. Confirm “Yes, delete these files”.4.
   Go to Plugins —> Add New —> Upload Plugin.5. Download the plugin archive from
   the link above.6. Choose the downloaded archive and press “Install Now”.
 * Did it help you?
 * If this version helps you, please let us know so we can release it.
 *  Thread Starter [decmena](https://wordpress.org/support/users/decmena/)
 * (@decmena)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-when-scanning/#post-18270519)
 * Yes. The issue is fixed!
 * Thank you,
 * Roy F.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/error-when-scanning/#post-18270533)
 * Hello and thank you for your confirmation.
 * If you don’t mind, please leave your review of your experience using the CleanTalk
   plugin:
   [https://wordpress.org/support/plugin/security-malware-firewall/reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Error when scanning’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=2295231)
 * [Login Security, FireWall, Malware removal by CleanTalk](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/error-when-scanning/#post-18270533)
 * Status: resolved