Title: Error when running install.php
Last modified: October 21, 2020

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# Error when running install.php

 *  Resolved [Andrei V.](https://wordpress.org/support/users/andreivr/)
 * (@andreivr)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-when-running-install-php/)
 * Hello
 * I created the package successfully, copied it to the new site and, when I access
   install.php this is what I get:
 * DUPLICATOR: SECURITY CHECK
    An invalid request was made. Message: Invalid token
   validation
 * In order to protect this request from unauthorized access please restart this
   install process by browsing to the installer.php file or hashed file.
    -  This topic was modified 5 years, 5 months ago by [Andrei V.](https://wordpress.org/support/users/andreivr/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-running-install-php%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/error-when-running-install-php/#post-13568167)
 * Hey [@andreivr](https://wordpress.org/support/users/andreivr/)
 * You should be able to enter in [http://mysite.com/installer.php](http://mysite.com/installer.php)
   in your browser to restart the process. If that doesn’t help and you want to 
   submit a [support ticket](https://snapcreek.com/ticket) for this issue we can
   have a closer look at your setup. Please provide a link to this thread when submitting
   the ticket.
 * Thanks~

Viewing 1 replies (of 1 total)

The topic ‘Error when running install.php’ is closed to new replies.

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## Tags

 * [install error](https://wordpress.org/support/topic-tag/install-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/error-when-running-install-php/#post-13568167)
 * Status: resolved