Support » Plugin: bpost shipping » Error when printing label

  • Resolved williamm095

    (@williamm095)


    Hi,

    I got an error using the shipping manager plugin. Whenever I push the print label button it redirects to an 500 http error page. I think there’s something else wrong too because I don’t get the option to choose the shipping methode when ordering. I logged the errors and this came up:

    12-06-2016 @ 13:49:16 – [DEBUG] curl request: {“10002″:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/orders\/\/labels\/A6\/withReturnLabels”,”10018″:”PHP Bpost\/3.3.0 “,”19913″:1,”13″:30,”84″:2,”10023”:[“Accept: application\/vnd.bpost.shm-label-pdf-v3.4+XML”,”Authorization: Basic MTIxNzY1OmdsYXNzZm9ybGlmZTQyMA==”]}
    12-06-2016 @ 13:49:16 – [DEBUG] curl response: {“status”:”0 ()”,”headers”:{“url”:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/orders\/\/labels\/A6\/withReturnLabels”,”content_type”:”text\/plain; charset=ISO-8859-1″,”http_code”:404,”header_size”:235,”request_size”:238,”filetime”:-1,”ssl_verify_result”:0,”redirect_count”:0,”total_time”:0.062101,”namelookup_time”:0.001252,”connect_time”:0.009679,”pretransfer_time”:0.037071,”size_upload”:0,”size_download”:203,”speed_download”:3268,”speed_upload”:0,”download_content_length”:-1,”upload_content_length”:0,”starttransfer_time”:0.061075,”redirect_time”:0,”redirect_url”:””,”primary_ip”:”193.191.180.51″,”certinfo”:[],”primary_port”:443,”local_ip”:”176.62.173.236″,”local_port”:50530},”response”:”Error in request: Could not find resource for relative : \/external\/121765\/orders\/\/labels\/A6\/withReturnLabels of full path: http:\/\/shm-res-pr.netpost\/api\/external\/121765\/orders\/\/labels\/A6\/withReturnLabels”}
    12-06-2016 @ 13:49:16 – [ERROR] Invalid response: Error in request: Could not find resource for relative : /external/121765/orders//labels/A6/withReturnLabels of full path: http://shm-res-pr.netpost/api/external/121765/orders//labels/A6/withReturnLabels: {“code”:404,”message”:”Invalid response: Error in request: Could not find resource for relative : \/external\/121765\/orders\/\/labels\/A6\/withReturnLabels of full path: http:\/\/shm-res-pr.netpost\/api\/external\/121765\/orders\/\/labels\/A6\/withReturnLabels”,”trace”:[{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/vendor\/antidot-be\/bpost-api-library\/src\/Bpost.php”,”line”:564,”function”:”doCall”,”class”:”Bpost\\BpostApiClient\\Bpost”,”type”:”->”,”args”:[“\/orders\/\/labels\/A6\/withReturnLabels”,null,[“Accept: application\/vnd.bpost.shm-label-pdf-v3.4+XML”]]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/vendor\/antidot-be\/bpost-api-library\/src\/Bpost.php”,”line”:591,”function”:”getLabel”,”class”:”Bpost\\BpostApiClient\\Bpost”,”type”:”->”,”args”:[“\/orders\/”,”A6″,true,true]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/classes\/api\/class-wc-bpost-shipping-api-label.php”,”line”:32,”function”:”createLabelForOrder”,”class”:”Bpost\\BpostApiClient\\Bpost”,”type”:”->”,”args”:[“”,”A6″,true,true]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/classes\/label\/class-wc-bpost-shipping-label-retriever.php”,”line”:45,”function”:”get_label”,”class”:”WC_BPost_Shipping\\Api\\WC_BPost_Shipping_Api_Label”,”type”:”->”,”args”:[“”,”A6″,true]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/classes\/label\/class-wc-bpost-shipping-label-attachment.php”,”line”:57,”function”:”get_label_as_file”,”class”:”WC_BPost_Shipping\\Label\\WC_BPost_Shipping_Label_Retriever”,”type”:”->”,”args”:[“”,”A6″,true]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/classes\/label\/class-wc-bpost-shipping-label-attachment.php”,”line”:85,”function”:”create_attachment”,”class”:”WC_BPost_Shipping\\Label\\WC_BPost_Shipping_Label_Attachment”,”type”:”->”,”args”:[]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/classes\/label\/class-wc-bpost-shipping-label-controller.php”,”line”:100,”function”:”get_url”,”class”:”WC_BPost_Shipping\\Label\\WC_BPost_Shipping_Label_Attachment”,”type”:”->”,”args”:[]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/bpost-shipping\/classes\/class-wc-bpost-shipping-hooks.php”,”line”:294,”function”:”load_template”,”class”:”WC_BPost_Shipping\\Label\\WC_BPost_Shipping_Label_Controller”,”type”:”->”,”args”:[]},{“function”:”bpost_virtual_page_label”,”class”:”WC_BPost_Shipping_Hooks”,”type”:”->”,”args”:[“”]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-includes\/plugin.php”,”line”:524,”function”:”call_user_func_array”,”args”:[[{},”bpost_virtual_page_label”],[“”]]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-content\/plugins\/woocommerce\/includes\/class-wc-api.php”,”line”:100,”function”:”do_action”,”args”:[“woocommerce_api_page-label”]},{“function”:”handle_api_requests”,”class”:”WC_API”,”type”:”->”,”args”:[{“public_query_vars”:[“m”,”p”,”posts”,”w”,”cat”,”withcomments”,”withoutcomments”,”s”,”search”,”exact”,”sentence”,”calendar”,”page”,”paged”,”more”,”tb”,”pb”,”author”,”order”,”orderby”,”year”,”monthnum”,”day”,”hour”,”minute”,”second”,”name”,”category_name”,”tag”,”feed”,”author_name”,”static”,”pagename”,”page_id”,”error”,”attachment”,”attachment_id”,”subpost”,”subpost_id”,”preview”,”robots”,”taxonomy”,”term”,”cpage”,”post_type”,”embed”,”post_format”,”wc-api”,”nf_sub”,”product_cat”,”product_tag”,”product”,”rest_route”,”pagesections”,”order-pay”,”order-received”,”orders”,”view-order”,”downloads”,”edit-account”,”edit-address”,”payment-methods”,”lost-password”,”customer-logout”,”add-payment-method”,”delete-payment-method”,”set-default-payment-method”,”wc-auth-version”,”wc-auth-route”,”order-pay”,”order-received”,”orders”,”view-order”,”downloads”,”edit-account”,”edit-address”,”payment-methods”,”lost-password”,”customer-logout”,”add-payment-method”,”delete-payment-method”,”set-default-payment-method”,”wc-api-version”,”wc-api-route”,”wc-api”,”display_custom_css”,”wishlist-action”,”wishlist_id”],”private_query_vars”:[“offset”,”posts_per_page”,”posts_per_archive_page”,”showposts”,”nopaging”,”post_type”,”post_status”,”category__in”,”category__not_in”,”category__and”,”tag__in”,”tag__not_in”,”tag__and”,”tag_slug__in”,”tag_slug__and”,”tag_id”,”post_mime_type”,”perm”,”comments_per_page”,”post__in”,”post__not_in”,”post_parent”,”post_parent__in”,”post_parent__not_in”,”title”],”extra_query_vars”:[],”query_vars”:{“wc-api”:”page-label”},”query_string”:null,”request”:”wc-api\/page-label”,”matched_rule”:”wc-api(\/(.*))?\/?$”,”matched_query”:”&wc-api=page-label”,”did_permalink”:true}]},{“file”:”\/data\/sites\/web\/funcglasscom\/www\/wp-includes\/plugin.php”,”line”:600,”function”:”call_user_func_array”,”args”:[[{“server”:null,”authentication”:null},”handle_api_requests”],[{“public_query_vars”:[“m”,”p”,”posts”,”w”,”cat”,”withcomments”,”withoutcomments”,”s”,”search”,”exact”,”sentence”,”calendar”,”page”,”paged”,”more”,”tb”,”pb”,”author”,”order”,”orderby”,”year”,”monthnum”,”day”,”hour”,”minute”,”second”,”name”,”category_name”,”tag”,”feed”,”author_name”,”static”,”pagename”,”page_id”,”error”,”attachment”,”attachment_id”,”subpost”,”subpost_id”,”preview”,”robots”,”taxonomy”,”term”,”cpage”,”post_type”,”embed”,”post_format”,”wc-api”,”nf_sub”,”product_cat”,”product_tag”,”product”,”rest_route”,”pagesections”,”order-pay”,”order-received”,”orders”,”view-order”,”downloads”,”edit-account”,”edit-address”,”payment-methods”,”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    12-06-2016 @ 13:49:16 – [DEBUG] curl request: {“10002″:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/orders\/”,”10018″:”PHP Bpost\/3.3.0 “,”19913″:1,”13″:30,”84″:2,”10023”:[“Accept: application\/vnd.bpost.shm-order-v3.3+XML”,”Authorization: Basic MTIxNzY1OmdsYXNzZm9ybGlmZTQyMA==”]}
    12-06-2016 @ 13:49:16 – [DEBUG] curl response: {“status”:”0 ()”,”headers”:{“url”:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/orders\/”,”content_type”:”text\/plain; charset=ISO-8859-1″,”http_code”:405,”header_size”:244,”request_size”:207,”filetime”:-1,”ssl_verify_result”:0,”redirect_count”:0,”total_time”:0.053896,”namelookup_time”:2.7e-5,”connect_time”:0.00628,”pretransfer_time”:0.034179,”size_upload”:0,”size_download”:80,”speed_download”:1484,”speed_upload”:0,”download_content_length”:-1,”upload_content_length”:0,”starttransfer_time”:0.053203,”redirect_time”:0,”redirect_url”:””,”primary_ip”:”193.191.180.51″,”certinfo”:[],”primary_port”:443,”local_ip”:”176.62.173.236″,”local_port”:50532},”response”:”Error in request: No resource method found for GET, return 405 with Allow header”}

    I don’t know what could be wrong because i’ve entered the right account details etc.

    Thanks in advance,
    William

Viewing 10 replies - 1 through 10 (of 10 total)
  • This error comes before the previous:

    12-06-2016 @ 13:47:48 – [DEBUG] curl request: {“10002″:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/productconfig”,”10018″:”PHP Bpost\/3.3.0 “,”19913″:1,”13″:30,”84″:2,”10023”:[“Accept: application\/vnd.bpost.shm-productConfiguration-v3.1+XML”,”Authorization: Basic MTIxNzY1OmdsYXNzZm9ybGlmZTQyMA==”]}
    12-06-2016 @ 13:47:48 – [DEBUG] curl response: {“status”:”0 ()”,”headers”:{“url”:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/productconfig”,”content_type”:”application\/vnd.bpost.shm-productconfiguration-v3.1+xml”,”http_code”:200,”header_size”:387,”request_size”:228,”filetime”:-1,”ssl_verify_result”:0,”redirect_count”:0,”total_time”:0.083146,”namelookup_time”:1.9e-5,”connect_time”:0.006279,”pretransfer_time”:0.032156,”size_upload”:0,”size_download”:4141,”speed_download”:49803,”speed_upload”:0,”download_content_length”:-1,”upload_content_length”:0,”starttransfer_time”:0.083127,”redirect_time”:0,”redirect_url”:””,”primary_ip”:”193.191.180.51″,”certinfo”:[],”primary_port”:443,”local_ip”:”176.62.173.236″,”local_port”:50315},”response”:”<?xml version=\”1.0\” encoding=\”UTF-8\” standalone=\”yes\”?><productConfiguration xmlns=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/\” xmlns:ns2=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/common\” xmlns:ns3=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/national\” xmlns:ns4=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/international\”><deliveryMethod visiblity=\”VISIBLE\” name=\”home or office\”><product default=\”false\” name=\”bpack Easy Retour\”><price price20To30=\”0\” price10To20=\”0\” price5To10=\”0\” price2To5=\”0\” priceLessThan2=\”0\” countryIso2Code=\”BE\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Signature\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Insurance\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Reminder"\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Next Day"\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Distributed"\”\/><\/product><product default=\”true\” name=\”bpack 24h Pro\”><price price20To30=\”400\” price10To20=\”400\” price5To10=\”400\” price2To5=\”400\” priceLessThan2=\”400\” countryIso2Code=\”BE\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Evening\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Saturday\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Same day\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Signature\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Next Day"\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Insurance\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Distributed"\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Automatic 2nd Presentation\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Cash on delivery\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Reminder"\”\/><\/product><\/deliveryMethod><deliveryMethod visiblity=\”VISIBLE\” name=\”pick-up point\”><product default=\”true\” name=\”bpack@bpost\”><price price20To30=\”400\” price10To20=\”400\” price5To10=\”400\” price2To5=\”400\” priceLessThan2=\”400\” countryIso2Code=\”BE\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Distributed"\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Saturday\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Insurance\”\/><option visiblity=\”VISIBLE_BY_CONSUMER_AND_MANDATORY\” price=\”0\” name=\”Keep me informed via\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Cash on delivery\”\/><\/product><\/deliveryMethod><deliveryMethod visiblity=\”VISIBLE\” name=\”parcel locker\”><product default=\”true\” name=\”bpack 24\/7\”><price price20To30=\”400\” price10To20=\”400\” price5To10=\”400\” price2To5=\”400\” priceLessThan2=\”400\” countryIso2Code=\”BE\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Info "Distributed"\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Insurance\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”Saturday\”\/><\/product><\/deliveryMethod><deliveryMethod visiblity=\”VISIBLE\” name=\”home or office\”><product default=\”false\” name=\”bpack World Easy Return\”><price price20To30=\”14500\” price10To20=\”10000\” price5To10=\”4000\” price2To5=\”1800\” priceLessThan2=\”1000\” countryIso2Code=\”US\”\/><\/product><product default=\”true\” name=\”bpack World Business\”><price price20To30=\”14500\” price10To20=\”10000\” price5To10=\”4000\” price2To5=\”1800\” priceLessThan2=\”1000\” countryIso2Code=\”US\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”International Insurance\”\/><\/product><product default=\”false\” name=\”bpack World Express Pro\”><price price20To30=\”14500\” price10To20=\”10000\” price5To10=\”4000\” price2To5=\”1800\” priceLessThan2=\”1000\” countryIso2Code=\”US\”\/><option visiblity=\”NOT_VISIBLE_BY_CONSUMER_OPTIONAL\” price=\”0\” name=\”International Insurance\”\/><\/product><\/deliveryMethod><\/productConfiguration>”}
    12-06-2016 @ 13:47:48 – [DEBUG] curl request: {“10002″:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/productconfig”,”10018″:”PHP Bpost\/3.3.0 “,”19913″:1,”13″:30,”84″:2,”10023”:[“Accept: application\/vnd.bpost.shm-productConfiguration-v3.1+XML”,”Authorization: Basic MTIxNzY1OmdsYXNzZm9ybGlmZTQyMA==”]}
    12-06-2016 @ 13:47:48 – [DEBUG] curl response: {“status”:”0 ()”,”headers”:{“url”:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/productconfig”,”content_type”:”application\/vnd.bpost.shm-productconfiguration-v3.1+xml”,”http_code”:200,”header_size”:387,”request_size”:228,”filetime”:-1,”ssl_verify_result”:0,”redirect_count”:0,”total_time”:0.086131,”namelookup_time”:1.3e-5,”connect_time”:0.006209,”pretransfer_time”:0.034388,”size_upload”:0,”size_download”:4141,”speed_download”:48077,”speed_upload”:0,”download_content_length”:-1,”upload_content_length”:0,”starttransfer_time”:0.086112,”redirect_time”:0,”redirect_url”:””,”primary_ip”:”193.191.180.51″,”certinfo”:[],”primary_port”:443,”local_ip”:”176.62.173.236″,”local_port”:50317},”response”:”<?xml version=\”1.0\” encoding=\”UTF-8\” standalone=\”yes\”?><productConfiguration xmlns=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/\” xmlns:ns2=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/common\” 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    12-06-2016 @ 13:47:48 – [DEBUG] curl request: {“10002″:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/productconfig”,”10018″:”PHP Bpost\/3.3.0 “,”19913″:1,”13″:30,”84″:2,”10023”:[“Accept: application\/vnd.bpost.shm-productConfiguration-v3.1+XML”,”Authorization: Basic MTIxNzY1OmdsYXNzZm9ybGlmZTQyMA==”]}
    12-06-2016 @ 13:47:48 – [DEBUG] curl response: {“status”:”0 ()”,”headers”:{“url”:”https:\/\/api-parcel.bpost.be\/services\/shm\/121765\/productconfig”,”content_type”:”application\/vnd.bpost.shm-productconfiguration-v3.1+xml”,”http_code”:200,”header_size”:387,”request_size”:228,”filetime”:-1,”ssl_verify_result”:0,”redirect_count”:0,”total_time”:0.087916,”namelookup_time”:1.2e-5,”connect_time”:0.006007,”pretransfer_time”:0.03358,”size_upload”:0,”size_download”:4141,”speed_download”:47101,”speed_upload”:0,”download_content_length”:-1,”upload_content_length”:0,”starttransfer_time”:0.087892,”redirect_time”:0,”redirect_url”:””,”primary_ip”:”193.191.180.51″,”certinfo”:[],”primary_port”:443,”local_ip”:”176.62.173.236″,”local_port”:50318},”response”:”<?xml version=\”1.0\” encoding=\”UTF-8\” standalone=\”yes\”?><productConfiguration xmlns=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/\” xmlns:ns2=\”http:\/\/schema.post.be\/shm\/deepintegration\/v3\/common\” 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    Plugin Author slegrand.antidot

    (@slegrandantidot)

    We have a look and come back to you.

    Any progress?

    Thanks,
    Wiliam

    Plugin Author slegrand.antidot

    (@slegrandantidot)

    Which version of the plugin do you use ?

    Version 2.2.1

    Plugin Author Antidot developer

    (@antidot-dev)

    Hi,

    Can you create us a temporary account on your admin to permit us to debug ? (-> bpost-team@antidot.com)

    I think there is a mistake with the registration of the order. It seems the bpost order reference is not saved (maybe, to confirm).

    @antidotsupport: internal ticket: #5791

    • This reply was modified 3 years, 11 months ago by Antidot developer. Reason: don't notify user "antidot"

    Hi,

    The admin account was made! You can acces the website.

    Thanks

    Plugin Author slegrand.antidot

    (@slegrandantidot)

    It seems the issue happen when you try to print a bpost label for parcels which haven’t been sent with bpost. We will provide a fix. Regards.

    Plugin Author slegrand.antidot

    (@slegrandantidot)

    Hello the issue was fixed with plugin v2.2.3
    Can you confirm it is ok now ?

    Plugin Author slegrand.antidot

    (@slegrandantidot)

    No more input from the reporter, we assume the issue is solved

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Error when printing label’ is closed to new replies.