Please provide additional information on the host that you are using and the size of your backup.
Unfortunately due to the variety of hosting platforms we are not able to support this plugin on all hosts and/or for backups larger than 100mb. However we appreciate any information that you give us as it will help improve the software
either the zip file doesn’t exist and the server is not configured to handle 404 errors or the server is under heavy load (or it could be any number of things since it’s 500 error).
if the file exists,manually uploading the file should get rid of this error.
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