Title: Error when installing in Multi-Site Last modified: August 31, 2016 --- # Error when installing in Multi-Site * Resolved [andycosta68](https://wordpress.org/support/users/andycosta68/) * (@andycosta68) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/) * Hi. I hope you guys are well. I installed the plugin and the only feature I wanted was the Social Login. I configured the Facebook App as described in your documentation (which is great), but I got an error immediately after (completely blank page on both admin and main site). * The error simply says: “Server Error 500” and under details, it says “The website encountered an error while retrieving [http://www.andre-costa.com/wp-admin/](http://www.andre-costa.com/wp-admin/). It may be down for maintenance or configured incorrectly.” * I have a Multi-Site install. Do you think this could be the issue? My PHP version is 5.6 * Thank you. * [https://wordpress.org/plugins/super-socializer/](https://wordpress.org/plugins/super-socializer/) Viewing 7 replies - 1 through 7 (of 7 total) * [mentoradvocate565](https://wordpress.org/support/users/mentoradvocate565/) * (@mentoradvocate565) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983001) * How can I get two fake wordpress sites with my name on them removed? * Thread Starter [andycosta68](https://wordpress.org/support/users/andycosta68/) * (@andycosta68) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983011) * Dear mentoradvocate565, I am not sure why you posted this question in my thread. Kindly remove it and create its own thread (for your own benefit, as someone from support will see your question faster). * Thank you. * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983068) * Hi [@andycosta68](https://wordpress.org/support/users/andycosta68/), * > I configured the Facebook App as described in your documentation (which is > great), but I got an error immediately after (completely blank page on both > admin and main site). * Did you get blank page just after saving the Facebook App ID? If yes, try the same after enabling WordPress debugging and let us know the PHP error/notice displayed on screen (if any). To enable debugging, open wp-config.php file located in root folder of your website and replace following code `define('WP_DEBUG', false);` with following and save the file back. `define('WP_DEBUG', true);` * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983069) * [@mentoradvocate565](https://wordpress.org/support/users/mentoradvocate565/), This is not related to our plugin. Kindly create a new topic on WordPress support forum [https://wordpress.org/support/](https://wordpress.org/support/) * Thread Starter [andycosta68](https://wordpress.org/support/users/andycosta68/) * (@andycosta68) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983104) * Could you kindly be more specific about not being plugin related? The message only occurs when the plugin is activated. Once I rename it (via FTP), the site works fine again. * Before I open a ticket with wordpress.org/support, I would like some reassurance as why I must do that. * Thank you for your time. * Plugin Author [Heateor Support](https://wordpress.org/support/users/heateor/) * (@heateor) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983110) * > Could you kindly be more specific about not being plugin related?Before I open > a ticket with wordpress.org/support, I would like some reassurance as why I > must do that. * That answer was for `mentoradvocate565`. We have also mentioned the username before answer. * > The message only occurs when the plugin is activated. Once I rename it (via > FTP), the site works fine again. * We are unable to replicate the issue at our end. Unless you provide us FTP and admin access to your multisite network, we won’t be able to identify the issue. * [Doctor Psyringe](https://wordpress.org/support/users/nicholasdesuza/) * (@nicholasdesuza) * [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983166) * I have a MultiSite of fairly complex nature (200 plugins activated core, many custom) and this plugin didn’t throw any flag on Single Site or MultiSite activation. * Sorry, but I think your error is in a different castle. Or your conflicting…? Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Error when installing in Multi-Site’ is closed to new replies. * ![](https://ps.w.org/super-socializer/assets/icon-128x128.png?rev=1866723) * [Social Share, Social Login and Social Comments Plugin - Super Socializer](https://wordpress.org/plugins/super-socializer/) * [Frequently Asked Questions](https://wordpress.org/plugins/super-socializer/#faq) * [Support Threads](https://wordpress.org/support/plugin/super-socializer/) * [Active Topics](https://wordpress.org/support/plugin/super-socializer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/super-socializer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/super-socializer/reviews/) * 7 replies * 4 participants * Last reply from: [Doctor Psyringe](https://wordpress.org/support/users/nicholasdesuza/) * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/error-when-installing-in-multi-site/#post-6983166) * Status: resolved