Title: Error when i try installation Last modified: August 22, 2016 --- # Error when i try installation * Resolved [gino81](https://wordpress.org/support/users/gino81/) * (@gino81) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/) * Hello, when I try to install the plugin I have this error: Could not copy the file./home/npop2/domains/temp.npop2.it/public_html/wp-content/plugins/pdf-print/ mpdf/ttfonts/DejaVuSerif.ttf * [https://wordpress.org/plugins/pdf-print/](https://wordpress.org/plugins/pdf-print/) Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [gino81](https://wordpress.org/support/users/gino81/) * (@gino81) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520559) * Now I solved but the pdf button does not work. * Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/) * (@bestwebsoft) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520711) * Hi, * We have received your query and it is now being processed. We will get back to you on this forum as soon as we can. * Regards, BestWebSoft Support Team * Thread Starter [gino81](https://wordpress.org/support/users/gino81/) * (@gino81) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520743) * ok * Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/) * (@bestwebsoft) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520750) * Hi gino81, * Please try deleting the plugin and installing it manually. * You can download the plugin here: [https://wordpress.org/plugins/pdf-print/](https://wordpress.org/plugins/pdf-print/) * The instruction on manual plugin installation: [https://docs.google.com/document/d/1Wwins2PmrzAYiEgFZDtRzMNDq9Sr7XDeqjGNm7b-oi8/](https://docs.google.com/document/d/1Wwins2PmrzAYiEgFZDtRzMNDq9Sr7XDeqjGNm7b-oi8/)( Section 2 – 2. How to install PDF & Print plugin from the developer’s site manually). * In case this does not solve the problem, please create a private ticket at [http://support.bestwebsoft.com/](http://support.bestwebsoft.com/), in which please provide a link to the page, on which the problem occurs, and a link to this post, so that we could immediately recall the case. * Regards, BestWebSoft Support Team * Thread Starter [gino81](https://wordpress.org/support/users/gino81/) * (@gino81) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520755) * Good evening, I made the attempt that told me but it does not work. I can give you access as a subscriber to the site? * Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/) * (@bestwebsoft) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520825) * Hi gino81, * Unfortunately, the subscriber’s permission will not be sufficien. Could you please provide the access with administrator’s permission, along with the access to the FTP, so that we could see for ourselves and find a solution to your problem. * Since this data is confidential, we kindly ask you to create a private ticket on our support forum. In this ticket, please provide a link to the page, on which the problem occurs, the access to the Dashboard and the FTP, as well as a link to this post, so that we could recall the case immediately. * Regards, BestWebSoft Support Team * [mythusmage](https://wordpress.org/support/users/mythusmage/) * (@mythusmage) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520828) * Still won’t be copied. * Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/) * (@bestwebsoft) * [11 years, 5 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520850) * Hi mythusmage, * We do not entirely understand your reply. In case you still need our help, we kindly ask you to go through the steps described in the previous message, namely: * Unfortunately, the subscriber’s permission will not be sufficien. Could you please provide the access with administrator’s permission, along with the access to the FTP, so that we could see for ourselves and find a solution to your problem. * Please create a private ticket on our support forum [http://support.bestwebsoft.com/](http://support.bestwebsoft.com/), in which please provide a link to the page, on which the problem occurs, the access to the Dashboard and the FTP, and a link to this post, so that we could recall the case immediately. * Regards, BestWebSoft Support Team * Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/) * (@bestwebsoft) * [11 years, 4 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520869) * Hi, * Unfortunately, you haven’t provided the necessary information so we consider your problem resolved. * Regards, BestWebSoft Support Team Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Error when i try installation’ is closed to new replies. * ![](https://ps.w.org/pdf-print/assets/icon-256x256.gif?rev=2580392) * [PDF & Print by BestWebSoft - WordPress Posts and Pages PDF Generator Plugin](https://wordpress.org/plugins/pdf-print/) * [Frequently Asked Questions](https://wordpress.org/plugins/pdf-print/#faq) * [Support Threads](https://wordpress.org/support/plugin/pdf-print/) * [Active Topics](https://wordpress.org/support/plugin/pdf-print/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pdf-print/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pdf-print/reviews/) * 9 replies * 3 participants * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/error-when-i-try-installation/#post-5520869) * Status: resolved