Support » Plugin: WooCommerce PDF Invoices & Packing Slips » Error when generating PDF

  • Resolved battra

    (@battra)


    First of all, thanks for the great plugin! I just installed it and I’m having a problem generating the PDF.

    It gives me error 500 and with debug enabled, this is the error that I get:
    —-
    Fatal error: Unsupported operand types in /home/username/public_html/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/lib/dompdf/include/font_metrics.cls.php on line 262
    —-

    With ‘Output to HTML’ checkbox ticked, I can see the HTML invoice is indeed created. Temporary folders ‘/wp-content/uploads/wpo_wcpdf/fonts’ (and also ‘attachments’ and ‘dompdf’) are there with permission 755. The ‘fonts’ folder seems to have all the files there.

    On the ‘Status’ tab, only ‘opcache’ is highlighted in yellow/orange.

    Any idea what’s wrong?

    https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Ewout

    (@pomegranate)

    Hi! I think this is related to the font files (looks like you suspected this already). How did you install the plugin? Have you tried installing it via Plugins > Add New > then search for “WooCommerce PDF Invoices & Packing Slips”?

    Let me know if that helps!

    Yesterday I couldn’t install it through the admin panel (can’t remember the error) so I uploaded the zip file manually. I couldn’t update WooCommerce too yesterday although updating WC works now.

    If I re-install the plugin through Dashboard, will I lose my settings?

    Plugin Author Ewout

    (@pomegranate)

    Hi! No, settings will be kept in the database. I do recommend deleting the /wp-content/uploads/wpo_wcpdf/ folder too, to make sure the font install is triggered.

    The fact that you couldn’t install the plugin via the dashboard may indicate that there’s something wrong with permissions.

    Let me know what you find!

    Ewout

    That does the trick! Thank you for your help, Ewout!

    Plugin Author Ewout

    (@pomegranate)

    Ah the myserious ways of WordPress 🙂

    If you can spare a minute, I’d really appreciate a review.

    Let me know if you have any other questions and have a fantastic day!
    Ewout

    Will do, Ewout 🙂 Thanks again!

    Plugin Author Ewout

    (@pomegranate)

    Thanks, awesome review 🙂

    have a great day!
    Ewout

    This trick worked for me too, thankyou!

Viewing 8 replies - 1 through 8 (of 8 total)
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