Support » Plugin: DHL for WooCommerce » Error when creating DHL labels

  • Resolved Steffen

    (@truncate)


    Hello, everyone,

    Since this morning I can unfortunately no longer create DHL labels using the DHL for Woocommerce plugin. Neither in batch processing nor individually in the shipment can I have a label created.
    The displayed error is

    SOAP-ERROR: Parsing WSDL: Couldn’t load from ‘https://cig.dhl.de/cig-wsdls/com/dpdhl/wsdl/geschaeftskundenversand-api/3.1/geschaeftskundenversand-api-3.1.wsdl’ : failed to load external entity “https://cig.dhl.de/cig-wsdls/com/dpdhl/wsdl/geschaeftskundenversand-api/3.1/geschaeftskundenversand-api-3.1.wsdl”

    Even though I’m probably only affected by the problem at the moment (otherwise numerous other users would have contacted me …), it doesn’t seem to be a general problem at DHL, right?

    However, I haven’t changed anything on my side or the shop since yesterday (and everything was still working fine).
    I once changed my password at DHL and then updated it in the settings. But it didn’t help either.
    Does anyone know this error or does the error message tell you something?
    Many greetings, Steffen

    The page I need help with: [log in to see the link]

Viewing 15 replies - 16 through 30 (of 33 total)
Viewing 15 replies - 16 through 30 (of 33 total)
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