Title: Error when connecting Last modified: September 11, 2024 --- # Error when connecting * Resolved [thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) * (@thomaswebdesigns) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/) * Hello, * I am getting error: The request to the authentication proxy has failed with an error: site not found [Get help](https://sitekit.withgoogle.com/support?error_id=request_to_auth_proxy_failed). When I click on Sign in with Google in Site Kit. How to fix it? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-when-connecting-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18007444) * [@thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) Thanks for reaching out. To troubleshoot this further, please share the following: 1. Your [Site Health information](https://i.imgur.com/Rtkmsba.png). You can [use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/) to share privately if preferred.   2. Have you recently performed a site migration or changed your website URL/domain? 3. If you did migrate or changed= your URL/domain, do you recall having [reset Site Kit](https://sitekit.withgoogle.com/documentation/using-site-kit/reset/) prior to this? I ask as ideally a user should reset the plugin before making URL changes. That way none of the old records, including callback URLS, after migrating to a new URL will existing for the same access tokens. * Note that if you didn’t already reset Site Kit, please don’t do so just yet. Based on the above I’ll provide you with the most suitable troubleshooting suggestions to ensure Site Kit either does find the correct site records for your site, or you can complete setup via other means. * Let me know if you have any questions with the above. * Thread Starter [thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) * (@thomaswebdesigns) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18009601) * We haven’t done any migration recently. We were using **Google Analytics for WooCommerce** till recently. * I have filled form with site health check * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18009729) * [@thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) Thanks for sharing the information. Could you please confirm if when following the troubleshooting steps [here](https://sitekit.withgoogle.com/documentation/troubleshooting/using-troubleshooting-mode/), do you encounter the same error? If you do not see the same issue then this means that the cause is likely a plugin conflict. * Could you also try performing a [Site Kit reset](https://sitekit.withgoogle.com/documentation/using-site-kit/reset/) if the above troubleshooting steps do not work for you. Are you able to set up Site Kit and not see the error after performing a reset? * Thread Starter [thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) * (@thomaswebdesigns) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18016633) * Hi * I enabled trouble shooting mode. But still getting same error. * I dont see any option in sitekit to reset. How to proceed further? * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18016818) * [@thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) You can perform a Site Kit reset by going to **Site Kit > Settings > Admin Settings > Reset Site Kit**. Are you able to do this? * Thread Starter [thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) * (@thomaswebdesigns) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18023858) * In WP admin? I dont see settings option under site kit * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 8 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18024237) * If you are unable to reach the reset option from within Site Kit then you can also do this from the WordPress admin side-menu by going to **Tools > Available Tools > Reset Site Kit**. Can you see this option? * > [View post on imgur.com](https://imgur.com/a/jyw3CYC) * Plugin Support [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * (@adamdunnage) * [1 year, 7 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18038029) * [@thomaswebdesigns](https://wordpress.org/support/users/thomaswebdesigns/) I just wanted to check in and see if you ere able to perform the reset and see if it helped to resolve your issue? Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Error when connecting’ is closed to new replies. * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863) * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/) * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/) * 8 replies * 2 participants * Last reply from: [Adam Dunnage](https://wordpress.org/support/users/adamdunnage/) * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/error-when-connecting-2/#post-18038029) * Status: resolved