Support » Plugin: Jetpack by WordPress.com » Error when attempting to connect Jetpack to WordPress.com

  • When I attempt to connect to WordPress.com I get the following error

    Jetpack could not contact WordPress.com: token_http_request_failed. This usually means something is incorrectly configured on your web host.

    I have installed the Jetpack Compatibility Test and below is the results. I run my own cPanel web server so I have full access to make whatever updates I need to do to fix this.

    Any help is appreciated.

    Regards
    Dan

    Site info
    
    SITE_URL: http://www.waihekepool.co.nz
    HOME_URL: http://www.waihekepool.co.nz
    
    TEST: HTTP Connection
    WP_Error Object
    (
        [errors] => Array
            (
                [http_request_failed] => Array
                    (
                        [0] => name lookup timed out
                    )
    
            )
    
        [error_data] => Array
            (
            )
    
    )
    
    TEST: HTTPS Connection
    WP_Error Object
    (
        [errors] => Array
            (
                [http_request_failed] => Array
                    (
                        [0] => name lookup timed out
                    )
    
            )
    
        [error_data] => Array
            (
            )
    
    )
    
    TEST: Self Connection
    Array
    (
        [headers] => Array
            (
                [date] => Thu, 06 Feb 2014 22:42:39 GMT
                [server] => Apache/2.2.22 (Unix) mod_ssl/2.2.22 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635
                [x-powered-by] => PHP/5.3.14
                [connection] => close
                [content-type] => text/plain
            )
    
        [body] => XML-RPC server accepts POST requests only.
        [response] => Array
            (
                [code] => 200
                [message] => OK
            )
    
        [cookies] => Array
            (
            )
    
        [filename] =>
    )

    https://wordpress.org/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Richard Archambault

    (@richardmtl)

    Hi Dan,

    Can you please use Jetpack’s Debugger module to send us some more information about your site? This report will include a bit more information than what you already provided, and so may be helpful to diagnose this.

    1) Go to the Jetpack page in your dashboard.
    2) Click on “Help” tab in the upper right side of the page and click the link for “Jetpack Debugging Center.”
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

Viewing 1 replies (of 1 total)
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