• Resolved JKEngineer

    (@jkengineer)


    I’m working on a development site with the free version.
    I have had problems getting things to display when and where I expect them, but am still working on that. I have now configured it to display points on the cart and checkout pages. I gave my customer account some points and they display.
    However, when I try to apply some of the points towards a purchase I get the following error:
    Coupon “wr_points_on_cart-default-3” does not exist!
    What do I need to do about that? I don’t find that error when I do a search.
    thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hello,

    This error can only happen if you have a conflict with another plugin that doesn’t handle “on the fly” coupons properly.

    So far, we only encountered one plugin that created that conflict : WC Vendors Pro.
    Do you use that plugin ?

    Thread Starter JKEngineer

    (@jkengineer)

    Hi,
    Thanks for the fast response.
    No, the site does not have WC Vendors, pro or free, installed.
    How should we proceed?

    Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hello,

    The best way to analyse which plugins causes the trouble would be to deactivate them one by one till you see that the discount coupon works.
    That’s only available if your site isn’t online yet or if you have a staging site.

    Then, if you find out which one, you may use the WooRewards Admin interface to contact the support and tell them which plugin caused the trouble (WooRewards → Customers → (up right) Admin Menu → Support).
    They will give you further instructions.

    If you can’t do the “deactivation”, also contact the support through WooRewards Admin. We will try to help you to find out which plugin could lead to a coupon issue.

    Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Without any news from the post author, I will consider this issue solved

    Thread Starter JKEngineer

    (@jkengineer)

    Unfortunately, it’s not solved. I got pulled onto something else. I realize you had no way to know that.

    I just came back to the project and it’s still an issue.
    This site has a lot of plugins.
    I have just tested against WooCommerce Coupon Shortcodes, which did not change the behavior.

    Plugin Author Long Watch Studio

    (@lwsdevelopers)

    Hello,

    In that case, contact our support directly by sending an email to support@longwatchstudio.com and describe the problem.

    Please also send a list of the plugings used on the website and try to sort all the plugins that handle coupons.

Viewing 6 replies - 1 through 6 (of 6 total)
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