Title: Error When Accessing File
Last modified: August 21, 2016

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# Error When Accessing File

 *  Resolved [LanceB](https://wordpress.org/support/users/lanceb/)
 * (@lanceb)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/error-when-accessing-file/)
 * Hello,
 * The Customer Area plugin that you created for WordPress is exactly what I have
   been looking for. However I am having some problems with the functionality and
   hope there is a fix for this. I have tried looking for troubleshooting information
   on your site or the wordpress plugin site but have not found anything.
 * I am running WP version 3.5.1 and tried the typical steps of activating the default
   Twenty Eleven theme and deactivating all other plugins to check for theme and/
   or theme conflict but am still having the same issues.
 * Here is what is happening:
    - **File upload works when admin is assigned as owner**
    - **404 error occurs when trying to access file as admin through the new customer
      area page**
    - **Cannot upload file when other user is assigned as owner**
    - **This error is displayed when trying to assign customer file to user:**
    - Warning: copy(/home/globalcn/public_html/ers/wp-content/customer-area/2_518c26d0b5710/
      test-document.pdf) [function.copy]: failed to open stream: Permission denied
      in/home/globalcn/public_html/ers/wp-content/plugins/customer-area/includes/
      core-addons/private-file/private-file-admin-interface.class.php on line 271
    - Warning: Cannot modify header information – headers already sent by (output
      started at /home/globalcn/public_html/ers/wp-content/plugins/customer-area/
      includes/core-addons/private-file/private-file-admin-interface.class.php:271)
      in /home/globalcn/public_html/ers/wp-includes/pluggable.php on line 876
 * The website is located at [http://ecorecoverysystems.com](http://ecorecoverysystems.com)
   
   I am currently in development of the website so there is a redirect to a temporary
   splash page using the JF3 Maintenance Redirect plugin. If needed I can grant 
   you access to troubleshoot.
 * Thank you in advance for any help you can provide.
 * [http://wordpress.org/extend/plugins/customer-area/](http://wordpress.org/extend/plugins/customer-area/)

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 *  [flpnvs](https://wordpress.org/support/users/flpnvs/)
 * (@flpnvs)
 * [12 years, 11 months ago](https://wordpress.org/support/topic/error-when-accessing-file/page/2/#post-3740673)
 * Hello Vincent,
    I have the english version of the plugin, did everything as instructed
   but when I try to download, this message comes.
 * “Not Found
    The requested URL /home/&download-file=1 was not found on this server.
   Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument
   to handle the request.”
 * Will it only work with english language on the site? (I’m using Portuguese-PT/
   BR)
    Regards/Felipe

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The topic ‘Error When Accessing File’ is closed to new replies.

 * ![](https://ps.w.org/customer-area/assets/icon-256x256.png?rev=1288039)
 * [WP Customer Area](https://wordpress.org/plugins/customer-area/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/customer-area/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/customer-area/)
 * [Active Topics](https://wordpress.org/support/plugin/customer-area/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/customer-area/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/customer-area/reviews/)

 * 16 replies
 * 5 participants
 * Last reply from: [flpnvs](https://wordpress.org/support/users/flpnvs/)
 * Last activity: [12 years, 11 months ago](https://wordpress.org/support/topic/error-when-accessing-file/page/2/#post-3740673)
 * Status: resolved