Title: error w/ Ocean-extra plugin Last modified: April 3, 2024 --- # error w/ Ocean-extra plugin * [frieauffcom](https://wordpress.org/support/users/frieauffcom/) * (@frieauffcom) * [2 years ago](https://wordpress.org/support/topic/error-w-ocean-extra-plugin/) * I have been asked to solve an issue on a site of a friend. The page displays fine on desktop, but on mobile the Ocean extra plugin seems to cause an error. Here’s what shows: * ```wp-block-code Fatal error: Uncaught Error: Call to undefined function oceanwp_post_id() in /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/plugins/ocean-extra/includes/post-settings/apply-settings.php:183 Stack trace: #0 /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-includes/class-wp-hook.php(324): OceanWP_Post_Settings_Output->load_fonts('') #1 /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-includes/script-loader.php(2262): do_action('wp_enqueue_scri...') #4 /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-includes/class-wp-hook.php(324): wp_enqueue_scripts('') #5 /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array) #6 /home/customer/www/raumfuerent in /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/plugins/ocean-extra/includes/post-settings/apply-settings.php on line 183 ``` * When I disable the extra plugin, the mobile version displays fine. The content of line 183 in that php file is * ```wp-block-code $menu_typo_font = oceanwp_post_id() ? get_post_meta( oceanwp_post_id(), 'ocean_menu_typo_font_family', true ) : ''; ``` * So it seems to be an issue with a font. But the font settings in the theme customizer don’t make any difference. I’m not a PHP expert so I’d be glad to get some help. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ferror-w-ocean-extra-plugin%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [2 years ago](https://wordpress.org/support/topic/error-w-ocean-extra-plugin/#post-17548415) * Hello [@frieauffcom](https://wordpress.org/support/users/frieauffcom/), * Thank you for reaching out, * I fully examined the issue you have raised on this topic and could not see it on my end. How can we replicate your steps to arrive at the issue on a fresh WordPress installation? * Also, please provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to [http://pastebin.com/](http://pastebin.com/) and get an exclusive link: [https://i.postimg.cc/fbjtkFyJ/image.png](https://i.postimg.cc/fbjtkFyJ/image.png)( you can remove your email address from the content). * Please recheck your issue and keep us posted. * I hope it helps. Best Regards * Thread Starter [frieauffcom](https://wordpress.org/support/users/frieauffcom/) * (@frieauffcom) * [2 years ago](https://wordpress.org/support/topic/error-w-ocean-extra-plugin/#post-17548443) * Sorry, I had deactivated the plugin to keep the site running. Let me enable it again quickly and you should see issues when chosing pages from the mobile menu( esp. “Impressum”). * Here’s the site report: * ```wp-block-code ` ### wp-core ### version: 6.4.3 site_language: de_DE user_language: de_DE timezone: +00:00 permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: undefined environment_type: production user_count: 1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html wordpress_size: 130,46 MB (136797123 bytes) uploads_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/uploads uploads_size: 212,47 MB (222789132 bytes) themes_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/themes themes_size: 69,75 MB (73134960 bytes) plugins_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/plugins plugins_size: 112,32 MB (117779186 bytes) database_size: 4,55 MB (4767744 bytes) total_size: 529,54 MB (555268145 bytes) ### wp-dropins (1) ### advanced-cache.php: true ### wp-active-theme ### name: OceanWP (oceanwp) version: 3.5.5 author: OceanWP author_website: https://oceanwp.org/about-oceanwp/ parent_theme: none theme_features: core-block-patterns, menus, widgets-block-editor, post-thumbnails, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, post-formats, title-tag, automatic-feed-links, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets theme_path: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/themes/oceanwp auto_update: Aktiviert ### wp-themes-inactive (9) ### Astra: version: 4.6.9, author: Brainstorm Force (latest version: 4.6.10), Automatische Aktualisierungen deaktiviert GeneratePress: version: 3.4.0, author: Tom Usborne, Automatische Aktualisierungen deaktiviert Neve: version: 3.8.5, author: ThemeIsle, Automatische Aktualisierungen deaktiviert Twenty Nineteen: version: 2.7, author: Das WordPress-Team (latest version: 2.8), Automatische Aktualisierungen deaktiviert Twenty Twenty: version: 2.5, author: Das WordPress-Team (latest version: 2.6), Automatische Aktualisierungen deaktiviert Twenty Twenty-Four: version: 1.0, author: Das WordPress-Team (latest version: 1.1), Automatische Aktualisierungen deaktiviert Twenty Twenty-One: version: 2.1, author: Das WordPress-Team (latest version: 2.2), Automatische Aktualisierungen deaktiviert Twenty Twenty-Three: version: 1.0, author: Das WordPress-Team (latest version: 1.4), Automatische Aktualisierungen deaktiviert Twenty Twenty-Two: version: 1.0, author: WordPress-Team (latest version: 1.7), Automatische Aktualisierungen deaktiviert ### wp-plugins-active (14) ### Ninja Forms: version: 3.8.2, author: Saturday Drive, Automatische Aktualisierungen aktiviert Ocean Extra: version: 2.2.6, author: OceanWP, Automatische Aktualisierungen deaktiviert Otter – Page Builder Blocks & Extensions for Gutenberg: version: 2.6.6, author: ThemeIsle, Automatische Aktualisierungen aktiviert Security Optimizer: version: 1.4.13, author: SiteGround, Automatische Aktualisierungen deaktiviert Simple Full Screen Background Image: version: 1.2.10, author: AMP-MODE, Automatische Aktualisierungen aktiviert SiteGround Central: version: 3.0.2, author: SiteGround, Automatische Aktualisierungen aktiviert Speed Optimizer: version: 7.5.0, author: SiteGround, Automatische Aktualisierungen deaktiviert Unsplash: version: 1.0.1, author: Unsplash, Automatische Aktualisierungen deaktiviert Widget Options: version: 4.0.5.1, author: Widget Options Team, Automatische Aktualisierungen deaktiviert WordPress Importer: version: 0.8.2, author: wordpressdotorg, Automatische Aktualisierungen deaktiviert WP-Sweep: version: 1.1.8, author: Lester 'GaMerZ' Chan, Automatische Aktualisierungen deaktiviert WPForms Lite: version: 1.8.7.2, author: WPForms, Automatische Aktualisierungen deaktiviert WPtouch Mobile Plugin: version: 4.3.56, author: WPtouch, Automatische Aktualisierungen deaktiviert Yoast SEO: version: 22.4, author: Team Yoast, Automatische Aktualisierungen aktiviert ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Nicht verfügbar imagemagick_version: Nicht verfügbar imagick_version: Nicht verfügbar file_uploads: 1 post_max_size: 256M upload_max_filesize: 256M max_effective_size: 256 MB max_file_uploads: 20 gd_version: 2.3.3 gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 10.02.1 ### wp-server ### server_architecture: Linux 6.6.21-MCIclouder470 x86_64 httpd_software: Apache php_version: 7.4.33 64bit php_sapi: cgi-fcgi max_input_variables: 3000 time_limit: 120 memory_limit: 768M max_input_time: 120 upload_max_filesize: 256M php_post_max_size: 256M curl_version: 8.2.1 OpenSSL/3.1.1 suhosin: false imagick_availability: false pretty_permalinks: true htaccess_extra_rules: true current: 2024-04-03T14:29:49+00:00 utc-time: Wednesday, 03-Apr-24 14:29:49 UTC server-time: 2024-04-03T14:29:48+00:00 ### wp-database ### extension: mysqli server_version: 5.7.44-48-log client_version: mysqlnd 7.4.33 max_allowed_packet: 33554432 max_connections: 500 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content WP_PLUGIN_DIR: /home/customer/www/raumfuerentwicklung-krey.de/public_html/wp-content/plugins WP_MEMORY_LIMIT: 256M WP_MAX_MEMORY_LIMIT: 768M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Nicht definiert WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### wpforms ### version: 1.8.7.2 lite: 2. Januar 2022 um 3:52 pm Uhr upload_dir: Beschreibbar total_forms: 1 total_submissions: 54 ` ``` * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [2 years ago](https://wordpress.org/support/topic/error-w-ocean-extra-plugin/#post-17550967) * Hello [@frieauffcom](https://wordpress.org/support/users/frieauffcom/), Thanks for your feedback. * This topic has been forwarded to the developer team, and we’ll get back to you with the information once it is available. * Thank you for using OceanWP, and I appreciate your patience. Best Regards * Thread Starter [frieauffcom](https://wordpress.org/support/users/frieauffcom/) * (@frieauffcom) * [2 years ago](https://wordpress.org/support/topic/error-w-ocean-extra-plugin/#post-17551469) * Thanks. For the time being I’ll disable the plugin again so the site displays fine on mobile as well. If you need it activated again for further tests, let me know! * [Shahin](https://wordpress.org/support/users/skalanter/) * (@skalanter) * [1 year, 11 months ago](https://wordpress.org/support/topic/error-w-ocean-extra-plugin/#post-17692761) * Hello [@frieauffcom](https://wordpress.org/support/users/frieauffcom/), * Thank you for waiting. We’ve made some changes regarding the issue on this topic and the dev version is available now, and you can update it manually. To update Ocean Extra plugin, first, please download the zip files at this URL: [https://drive.google.com/file/d/1PGT0-b3rKgy8vIOz4X-KjpvD6MQS3hEb/view?usp=sharing](https://drive.google.com/file/d/1PGT0-b3rKgy8vIOz4X-KjpvD6MQS3hEb/view?usp=sharing). * Then do the steps below: 0. First, download the plugin(dev version). 1. Head over to WP Dashboard > Plugins > Add New. 2. Click on the “Upload Plugin” button. 3. Choose the plugin and click on the install now button. 4. Next, click on the“ Replace current with uploaded” button. * **Note 1:** Before updating, please get a full backup from your website. * **Note 2:** If you have a cache plugin, server/CDN, or LiteSpeed cache, you need to clear its cache contents or disable them to see your changes. ​ Please keep us posted on the result, Also, let me know if you have any questions about the above steps. Best Regards Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘error w/ Ocean-extra plugin’ is closed to new replies. * ![](https://i0.wp.com/themes.svn.wordpress.org/oceanwp/4.1.5/screenshot.png) * OceanWP * [Support Threads](https://wordpress.org/support/theme/oceanwp/) * [Active Topics](https://wordpress.org/support/theme/oceanwp/active/) * [Unresolved Topics](https://wordpress.org/support/theme/oceanwp/unresolved/) * [Reviews](https://wordpress.org/support/theme/oceanwp/reviews/) * 5 replies * 2 participants * Last reply from: [Shahin](https://wordpress.org/support/users/skalanter/) * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/error-w-ocean-extra-plugin/#post-17692761) * Status: not resolved