Error validating access token

  • Resolved LandyVlad

    (@landyvlad)


    3 years, 10 months ago

    The website owner is getting a [“error”,”Error validating access token: The user has not authorized application 457830911380339.”]

    This issue has only occurred recently (as far as I know) and nothing on the site had been touched by the owner.

    Would I be correct to assume this is an issue within facebook whereby this plkugin needs be re-authorised for some reason?

    If so is there any ‘simple guide’ or a brief set of instructions I can refer the owner too, so she can resole the issue?

    Thank you all 🙂

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    3 years, 10 months ago

    Hi,

    We very much regret incidents such as the one that you have brought to our attention. Could you please try the following steps? It will most likely resolve the problem, however, I should note, that the feeds you have created will be removed.

    • Go to Facebook Feed WD and press Uninstall.
    • Navigate to Plugins page and delete Facebook Feed WD
    • Reinstall and actvate it.

    Afterward, please authenticate with your account and recreate your feeds.

    Thanks! Have a nice day!

    Thread Starter LandyVlad

    (@landyvlad)

    3 years, 9 months ago

    Thanks. That’s a real disappointment but I guess we’ll need to give that a go.
    Has the issue been fixed for the future or could it happen again?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    3 years, 8 months ago

    Dear @landyvlad

    Facebook API may reuiqre you to authenticate again any time without warning.I am sorry but this is not depending on us.

Viewing 3 replies - 1 through 3 (of 3 total)
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