Error: User does not have sufficient permissions for this account.

Resolved williammorrison
(@williammorrison-1)

4 years, 4 months ago

Aloha 🙂

I’ve tried everything but I can’t get Site Kit to connect to GA with this particular website.

Search Console connects effortlessly over and over again.

the Tracking ID begins with UA-4443…

Site Kit connects perfectly with the same user credentials on a dozen other sites.

No GA data has been collected since May 9.

I’ve cleared cache, gone incognito, multi browsers, reset Site Kit, reinstalled Site Kit …

I’m at a loss – can you please help?

Thank you 🙂

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)

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Plugin Support James Osborne
(@jamesosborne)

4 years, 4 months ago

@williammorrison-1 Sorry to hear you’ve been encountering problems with connecting the Analytics module. We’re currently looking into the below GitHub issue, which may possibly be related:
https://github.com/google/site-kit-wp/issues

So we can troubleshoot further can you share the following:
– Your Site Health information
– Are you using the same hosting provider as you use for the other sites that connect successfully? If not can share your current host?
– The tracking code that begins with UA-4443…, is that one of your existing tracking property IDs when you check your Analytics account?

Plugin Support James Osborne
(@jamesosborne)

4 years, 4 months ago

@williammorrison-1 Corrected GitHub reference:
https://github.com/google/site-kit-wp/issues/1548

Thread Starter williammorrison
(@williammorrison-1)

4 years, 4 months ago

ALoha James.

Thanks for your help 🙂

1) The host is Flywheel. No issues with other sites hosted by Flywheel.

2) The tracking code (Osher / UA-4443…) is for the account which Site Kit is having trouble connecting to. I confirmed it in GA.

3) Monster Insights plugin is connecting to GA without issue. Only Site Kit is failing to connect, and oddly, only to this one account (UA-4443…).

and here is Sit Health:

### wp-core ###

version: 5.4.1
site_language: en_US
user_language: en_US
timezone: Pacific/Honolulu
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /www
wordpress_size: 45.97 MB (48206525 bytes)
uploads_path: /www/wp-content/uploads
uploads_size: 3.34 MB (3501632 bytes)
themes_path: /www/wp-content/themes
themes_size: 1.98 MB (2080731 bytes)
plugins_path: /www/wp-content/plugins
plugins_size: 59.39 MB (62275616 bytes)
database_size: 12.28 MB (12877824 bytes)
total_size: 122.97 MB (128942328 bytes)

### wp-dropins (1) ###

db-error.php: true

### wp-active-theme ###

name: GeneratePress (generatepress)
version: 2.4.2
author: Tom Usborne
author_website: https://tomusborne.com
parent_theme: none
theme_features: fl-theme-builder-headers, fl-theme-builder-footers, fl-theme-builder-parts, automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, responsive-embeds, custom-logo, menus, editor-style, widgets
theme_path: /www/wp-content/themes/generatepress

### wp-plugins-active (15) ###

Admin Columns: version: 4.1.6, author: AdminColumns.com
Autoptimize: version: 2.7.2, author: Frank Goossens (futtta)
Beaver Builder Plugin (Pro Version): version: 2.3.2.5, author: The Beaver Builder Team
Beaver Themer: version: 1.3.1, author: The Beaver Builder Team
Custom Twitter Feeds Pro Developer: version: 1.8, author: Smash Balloon
Disable Comments: version: 1.10.2, author: Samir Shah
Email Address Encoder: version: 1.0.19, author: Till Krüss
Google Analytics for WordPress by MonsterInsights: version: 7.10.4, author: MonsterInsights
GP Premium: version: 1.10.0, author: Tom Usborne
Redirection: version: 4.8, author: John Godley
Site Kit by Google: version: 1.8.1, author: Google
Smush: version: 3.6.3, author: WPMU DEV
SVG Support: version: 2.3.18, author: Benbodhi
TinyMCE Advanced: version: 5.4.0, author: Andrew Ozz
WP Accessibility: version: 1.7.1, author: Joe Dolson

### wp-plugins-inactive (1) ###

The SEO Framework: version: 4.0.7, author: The SEO Framework Team

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1673
imagemagick_version: ImageMagick 6.8.9-9 Q16 x86_64 2019-06-15 http://www.imagemagick.org
imagick_limits:
imagick::RESOURCETYPE_AREA: 31 GB
imagick::RESOURCETYPE_DISK: 1.844674407371E+19
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 31 GB
imagick::RESOURCETYPE_MEMORY: 16 GB
imagick::RESOURCETYPE_THREAD: 6
gd_version: 2.2.5
ghostscript_version: unknown

### wp-server ###

server_architecture: unknown
httpd_software: Flywheel/4.1.0
php_version: 7.3.16-1+ubuntu16.04.1+deb.sury.org+1 64bit
php_sapi: fpm-fcgi
max_input_variables: 4000
time_limit: 30
memory_limit: 200M
max_input_time: 60
upload_max_size: 300M
php_post_max_size: 300M
curl_version: 7.47.0 OpenSSL/1.0.2g
suhosin: false
imagick_availability: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 5.6.32-1+deb.sury.org~precise+0.1
client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: https://osher.socialsciences.hawaii.edu
WP_SITEURL: https://osher.socialsciences.hawaii.edu
WP_CONTENT_DIR: /www/wp-content
WP_PLUGIN_DIR: /www/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 200M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### google-site-kit ###

version: 1.8.1
php_version: 7.3.16-1+ubuntu16.04.1+deb.sury.org+1
wp_version: 5.4.1
reference_url: https://osher.socialsciences.hawaii.edu
amp_mode: no
site_status: connected-site
user_status: authenticated
active_modules: site-verification, search-console, analytics
required_scopes:
openid: ✅
https://www.googleapis.com/auth/userinfo.profile: ✅
https://www.googleapis.com/auth/userinfo.email: ✅
https://www.googleapis.com/auth/siteverification: ✅
https://www.googleapis.com/auth/webmasters: ✅
https://www.googleapis.com/auth/analytics: ✅
https://www.googleapis.com/auth/analytics.readonly: ✅
https://www.googleapis.com/auth/analytics.manage.users: ✅
https://www.googleapis.com/auth/analytics.edit: ✅
search_console_property: https://osher.socialsciences.hawaii.edu/
analytics_account_id: none
analytics_property_id: none
analytics_profile_id: none
analytics_use_snippet: yes

Plugin Support James Osborne
(@jamesosborne)

4 years, 4 months ago

@williammorrison-1 Many thanks for providing the additional information. I’ll keep you updated here as we continue to investigate the related GitHub issue.

Thread Starter williammorrison
(@williammorrison-1)

4 years, 4 months ago

Much thanks James 🙂

It seems odd that Monster Insights can connect without issue, while Site Kit cannot.

I would much prefer to Site Kit if we can get things resolved 🙂

Are there any account settings in Google Analytics itself that I should explore?

You the best!

Plugin Support James Osborne
(@jamesosborne)

4 years, 4 months ago

@williammorrison-1 Many thanks for the response, and troubleshooting assistance. If you’d like to share any console errors that may be of use.

In addition if you’re able to determine any differences between the accounts you are able to connect successfully that may be of use as we try to recreate the same issue.

Thread Starter williammorrison
(@williammorrison-1)

4 years, 4 months ago

The same account Gmail account (cssweb) is both succeeding and failing.

Site Kit just failed to connect to GA for another site using this account.

Same error for this second site “Error: User does not have sufficient permissions for this account.”

Thread Starter williammorrison
(@williammorrison-1)

4 years, 4 months ago

For the second failing site, I get this error when I try to connect to GA via Site Kit … when Monster Insights plugin is activated and connected to GA.

“Error: We’ve detected there’s already an existing Analytics tag on your site (ID UA-4887xxxxx), but your account doesn’t seem to have access to this Analytics property. You can either remove the existing tag and connect to a different account, or request access to this property from your team.”

The GA ID is correct, but Site Kit seems to “not trust” my account?

Only Site Kit – Monster Insights trusts it just fine.

Plugin Support James Osborne
(@jamesosborne)

4 years, 4 months ago

@williammorrison-1 Very useful insights, appreciate you sharing while we are still investigating this issue. When it comes to the Google account you used to setup Site Kit (the same account used to connect the Analytics module) I assume it’s a standard Google account as opposed to a GSuite account?

Site Kit just failed to connect to GA for another site using this account.

Is this consistent when trying to select the same Analytics account on other sites?

Thread Starter williammorrison
(@williammorrison-1)

4 years, 4 months ago

I think itʻs a GSuite account – associated with the University of Hawaiʻi.

This same account is being used – and is working perfectly – for Site Kit connections to the Analytic module on 11 other sites.

Renee Johnson
(@reneesoffice)

4 years, 4 months ago

@williammorrison-1 thanks for the info!

For the Analytics account and property with the issue, could you confirm the levels of user permissions the Google Account (email) you’re using with Site Kit has under the following in the Admin area of the Analytics account:

1) Account User Management
2) Property User Management
3) View User Management

Here’s an example of what the permissions screens will look like. Special note that if providing screenshots, please obscure/hide email if there is no name for the user.
Thread Starter williammorrison
(@williammorrison-1)

4 years, 4 months ago
Aloha Renne,

Account permissions look identical for both the GA accounts that Site Kit is able to connect to, and the two that it is failing to connect to (highlighted in red)

https://jmp.sh/6RJSjob

Property and View permissions look identical across all accounts.

https://jmp.sh/5CDsSDf

Account permission are Direct

Property and View are Inherited

🙂
- This reply was modified 4 years, 4 months ago by williammorrison.
Renee Johnson
(@reneesoffice)

4 years, 4 months ago

@williammorrison-1 really appreciate the confirmation! We’ll share this with the team and update you when we have more information.

Plugin Support Luckyna San
(@luckynasan)

4 years, 2 months ago

Hello @williammorrison-1 ,
We recently released a fix for this issue in the most recent version 1.12.0. Can you please update to the new version and inform us if the issue persists? Thank you.

Thread Starter williammorrison
(@williammorrison-1)

4 years, 2 months ago

It worked! It worked! It worked! Perfectly 🙂

You guys are AWESOME!

Much thanks from Hawai’i.

Bill

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