Error uploading media - no filepath to change (6 posts)

  1. KellyFram
    Posted 1 year ago #

    When I try to upload a photo (the same message happens in any uploader on WordPress) I receive the following error message.

    The uploaded file could not be moved to wp-content/uploads/2014/07.

    The file does not appear in my library as other people say it does. I have gone into media settings and tried both with the photos being saved into folders by month & year and without the sub-folders.

    I cannot find anywhere to change the file-path the media is being saved to. I have full administrator rights.

  2. Hey there.

    Could be a permissions issue, can you please login with FTP and check the /wp-content/ and /uploads/ folder permissions.

    You'll want to check here:


    Hope this helps. :)

  3. KellyFram
    Posted 1 year ago #

    How do I login with FTP? On the WordPress support site (http://en.support.wordpress.com/ftp-access/) it says,

    We do not allow FTP (File Transfer Protocol) access to any WordPress.com blogs.

  4. Hey there,

    If you're site is on WordPress.com then you're on the totally wrong support site, this one is for the selfhosted version of WordPress in which you have your own hosting and FTP.

    For WordPress.com you'll need to post over here:


    Take care.

  5. KellyFram
    Posted 1 year ago #

    The other support forum told me I need to get my help from here because it's a wordpress.org site not a wordpress.com site.

    The website is http://sciencemediacentre.ca/site/?lang=en

  6. Hey there.

    Well you just quoted WordPress.com, you quoted this text:

    We do not allow FTP (File Transfer Protocol) access to any WordPress.com blogs.

    WordPress.com don't allow FTP access.

    If you're self hosting then you should have FTP access, if you don't know your credentials then you'll need to chat with your hosting provider.

    Some helpful links to get you started on FTP aka File Transfer Protocol:


    On Windows (when I last used it) I preferred to use WinSCP:


    And on Mac I know use Coda which has FTP build in:


    But prior to that (and occasionally still now) I loved to use YummyFTP:


    There are plenty of other great ones out there if these don't take your fancy.

    If you're new to all that then another option could be to ask your host to check in on the issue for you.

    Have a great day.

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