Support » Plugin: WooCommerce PayPal Pro Payment Gateway » Error: Unsupported Currency

  • Hi,

    My store is placed in Bulgaria and I am using bulgarian Lev (BGN) as main currency. I have PayPal option enabled and I am using PyPal curency convertor to convert BGN currency into EUR to be able to use PayPal. Is thre such an option in this plugin to be able to use it in my Bulgarian store? I am asking because at checkout ai receive notice for unsupported currency.

    Thank you,

    • This topic was modified 11 months, 2 weeks ago by  ngrudev.
Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, if you don’t mind. Can you share the exact message you receive in checkout?

    Thank you

    The exact message is:

    “This transaction cannot be processed due to an unsupported currency.
    (Transaction Error) something is wrong.”

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, are you sure the error message is coming from our plugin and is not coming from WooCommerce plugin? Please read the following documentation. This shows you how to set up the plugin and how it works.

    Let me know if you need more help.

    Kind regards

    • This reply was modified 11 months, 1 week ago by  mbrsolution.
    ngrudev

    (@ngrudev)

    I receive two error notices:

    This transaction cannot be processed due to an unsupported currency.
    (Transaction Error) something is wrong.

    If I change the store curreny to EUR I receive also two eroor notices:
    This transaction cannot be processed. The merchant’s account is not able to process transactions.
    (Transaction Error) something is wrong.

    Probably It is because my store and my bank is not in USA. So outside USA there is no option to receive credit card payments without registration in PayPal.

    Thanks

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    Probably It is because my store and my bank is not in USA. So outside USA there is no option to receive credit card payments without registration in PayPal.

    Have you registered with PayPal? If you haven’t, then you need to create an account with PayPal in order to use this plugin.

    Regards

    • This reply was modified 11 months ago by  mbrsolution.
    ngrudev

    (@ngrudev)

    Ofcourse i have paypal business account. At the moment i receive already payments, but only from regiatered paypal cuatomers. Because i am outside USA theybdont see the option to pay with crresit/debit card. Thats why i look for other solution in order to allow customers without paypal account to be able to pay with their credit/debit cards.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, that is very strange. I was under the impression that when you have a PayPal business account, anyone can pay using a credit card regardless where you live. Or am I wrong?

    Kind regards

    ngrudev

    (@ngrudev)

    Yes, you are wrong. Only in few countries customers are able to pay as guests with credit/debit cards, without paypal account.

    https://developer.paypal.com/webapps/developer/docs/classic/howto_product_matrix/

    So your plugin doesn’t help too much outside these countries. 🙁

    Plugin Author wp.insider

    (@wpinsider-1)

    We use the PayPal pro API in this addon. So it can only do what PayPal pro offers.

    PayPal pro is offered to merchants of US and Canada. Once you have the PayPal pro API setup correctly, any customer from anywhere in the world can do a checkout using a credit card.

    Have you tried the Braintree option? That can also help you accept credit card payments. I am not sure if Braintree is offered in your country though. We have the following addon for it:
    https://wordpress.org/plugins/woocommerce-braintree-payment-gateway/

    ngrudev

    (@ngrudev)

    Yes, that is exactly what i mean. The plugin works only in US and Canada. Braintree is my best option at the moment and I already opened account there.

    Thank you for your support. I think the information above will be helpful for a lot of people trying to run the plugin outside US and Canada. Good luck!

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi ngrudev, is your issue now resolved? If it is and you don’t need any more support, can you mark this support thread as resolved.

    Thank you

    Hello,

    I have opened an UK bank account, but still cannot make the plugin work. Now I have the following errors:

    The merchant country is not supported.
    (Transaction Error) something is wrong.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, have you spoken to PayPal support about this issue?

    No. Should I?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, it would help you further to speak to PayPal support staff.

    The merchant country is not supported.
    (Transaction Error) something is wrong.

    I am curious to know why you are receiving the above error message. PayPal support staff should be able to pin point the issue.

    Thank you

Viewing 15 replies - 1 through 15 (of 15 total)
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