Title: ERROR unpacking the package
Last modified: August 22, 2016

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# ERROR unpacking the package

 *  [dduet](https://wordpress.org/support/users/dduet/)
 * (@dduet)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/error-unpacking-the-package/)
 * Hi,
 * I purchased your testimonials plugin however we cannot install it, I keep getting
   this error:
 * Unpacking the package…
 * Installing the plugin…
 * The package could not be installed. No valid plugins were found.
 * Plugin install failed.
 * Please advise.
 * ALSO – I HAVE EMAILED EVERY SINGLE EMAIL ADDRESS ON YOUR WEBSITE – ONLY TO HAVE
   THEM ALL BOUNCE BACK – ARE YOU A REAL COMPANY OR A SCAM???
 * Peter
 * [https://wordpress.org/plugins/testimonialslider/](https://wordpress.org/plugins/testimonialslider/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [N-Tech Technologies PVT LTD](https://wordpress.org/support/users/ntech-technologies/)
 * (@ntech-technologies)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/error-unpacking-the-package/#post-5886046)
 * Hello Mr. Peter,
 * First, Thanks for posting your query. And we apologize for any unintended trouble
   from our side.
 * We are a real company operating over 3 years with huge clientele and internal
   workforce. We had created 2 version of this plugin, We even sale paid version
   of this plug-in and have our all emails working and providing support withing
   48 hours.
 * To solve this issue, please email the issue with screenshots and the site ftp
   and admin panel details to [hardik.ntech@gmail.com](https://wordpress.org/support/topic/error-unpacking-the-package/hardik.ntech@gmail.com?output_format=md)
 * I will personally take care of this.
 * Also, somehow, we are not able to see you that you have purchased this plugin,
   can you let us know if you purchased this plugin (pro version) or installed the
   free version.
 * Regards,
    Team N-Tech.

Viewing 1 replies (of 1 total)

The topic ‘ERROR unpacking the package’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/testimonialslider_cfe8d7.svg)
 * [Testimonials Slider](https://wordpress.org/plugins/testimonialslider/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/testimonialslider/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/testimonialslider/)
 * [Active Topics](https://wordpress.org/support/plugin/testimonialslider/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/testimonialslider/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/testimonialslider/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [N-Tech Technologies PVT LTD](https://wordpress.org/support/users/ntech-technologies/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/error-unpacking-the-package/#post-5886046)
 * Status: not resolved