Error trying to disconnect & reconnect

orchardbehr
(@orchardbehr)

2 months, 1 week ago

I’m trying to disconnect the account and reconnect and I’m getting
There has been a critical error on this website. Please check your site admin email inbox for instructions.

The Error Details
=============
An error of type E_ERROR was caused in line 78 of the file /home/motherle/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php. Error message: Uncaught Ctct\Exceptions\CtctException: Forbidden in /home/motherle/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php:78
Stack trace:
#0 /home/motherle/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/AccountService.php(99): Ctct\Services\BaseService->convertException(Object(GuzzleHttp\Exception\ClientException))
#1 /home/motherle/public_html/wp-content/plugins/constant-contact-forms/includes/class-connect.php(186): Ctct\Services\AccountService->getAccountInfo(‘190f34bd-59da-4…’)
#2 /home/motherle/public_html/wp-includes/class-wp-hook.php(307): ConstantContact_Connect->admin_page_display(”)
#3 /home/motherle/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(”, Array)
#4 /home/motherle/public_html/wp-includes/plugin.php(474): WP_Hook->do_action(Array)
#5 /home/motherle/public_html/wp-admin/admin.php(259): do_action(‘ctct_forms_page…’)`

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Constant Contact
(@constantcontact)

2 months, 1 week ago

Hi and thank you for the new thread here.

Is this consistently happening for you, or has it only been maybe once or twice? Also just to be certain, you’ve managed to successfully disconnect, it’s just the re-connecting with a new user/account that’s failing?

Sounds like it may be a 403 forbidden error going on

Thread Starter orchardbehr
(@orchardbehr)

2 months, 1 week ago

I happens every time I try to disconnect the current user.

Thread Starter orchardbehr
(@orchardbehr)

2 months, 1 week ago

I tried, on a staging site, disabling all plugins except this one and it’s still getting the error.

I tried deleting the plugin and re-installing it.

It’s now disconnected but when I connect I get:
Error: The id token is invalid

https://identity.constantcontact.com/oauth2/default/v1/logout?id_token_hint=eyJraWQiOiJSb0F4T2htT0cyTWNtcWcxaDc5WjdNNUdXb05ibWVxUmw5SlltaFBJUlFnIiwiYWxnIjoiUlMyNTYifQ.eyJzdWIiOiIwMHUxbGk2eXI0dmhmbTA5ZDBoOCIsIm5hbWUiOiJSYWNoZWwgQmVybmluZyIsImVtYWlsIjoicmFjaGVsYmVybmluZ0Bncm93YXRvcmNoYXJkLmNvbSIsInZlciI6MSwiaXNzIjoiaHR0cHM6Ly9wcm9kLWN0Y3Qub2t0YS5jb20vb2F1dGgyL2RlZmF1bHQiLCJhdWQiOiIwb2ExaHZxNjliNjBISHM2TzBoOCIsImlhdCI6MTYzNzE2Njg1NywiZXhwIjoxNjM3MTcwNDU3LCJqdGkiOiJJRC5aaTNXekVlSzRDV21TMlFxM211RFN1VGtIU19FbEpWSEtVeDJaUThoRWJ3IiwiYW1yIjpbInB3ZCJdLCJpZHAiOiIwMG8xaG1qMWoxa1llRTdZdDBoOCIsInByZWZlcnJlZF91c2VybmFtZSI6InJhY2hlbGJlcm5pbmciLCJhdXRoX3RpbWUiOjE2MzcxNjY4NTYsImF0X2hhc2giOiI2TGxCbW5BRkF4bTNzMHNqSHl1dnF3IiwibGFzdE5hbWUiOiJCZXJuaW5nIiwiZmlyc3ROYW1lIjoiUmFjaGVsIiwicGxhdGZvcm1Vc2VySWQiOiJiMjgzNmQwMC03NjJiLTRhNGYtODI4NS04NGVhMWE0ZTE0N2MifQ.EJByE7C4iMOQvx9q7AFhn8GaBpNVcOAgSCOOm2rX_gn9ipo64Pr0tH8t8OuQYJeP8pLrFoPZPnN3IAo-JjnQxEgr7DWuOdDckRrUb3ha7BBjX8QdXJOpodUp-ehSpSJksXXmN_SYKZbWZZTtCh3ruCkhDrpCRGFtym9pDM7J7sh2WFMyZ2-AB_lLEurNDeI4B4vvfNFRfQlYfngmrFOFQIISdtm9WJPAx83_i6Deq7JkTv6k2qkUmgQlxDFUZslUz8SP3OzRCQab9Dyih1hM8r_U142PZJQ0ypbEsYhR82ZKAvGs6rpqCzdxUT1TuhcgFW76o8KXfr8ui3ogljx90A&post_logout_redirect_uri=https://login.constantcontact.com/login/logout/callback&state=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhdWQiOiIwb2ExaHZxNjliNjBISHM2TzBoOCIsImdvdG8iOiJodHRwczovL2xvZ2luLmNvbnN0YW50Y29udGFjdC5jb20vbG9naW4vP2dvdG89aHR0cHM6Ly9vYXV0aDIuY29uc3RhbnRjb250YWN0LmNvbS9vYXV0aDIvb2F1dGgvbG9naW4_cmVzcG9uc2VfdHlwZT1jb2RlJndiPWZhbHNlJm9hdXRoZmxvdz10cnVlIiwiaXNzIjoibG9naW4iLCJleHAiOjE2NTAzMTE0NzYsInJmcCI6Ijg1OEQ4OEZGMTJBQzE3NDFBRDY5ODIwNjZFQzIxQjcyIiwiaWF0IjoxNjUwMzExMTE2fQ.cVX9GaWjm2WbbP1-RUiQCJh4Or8N-4d6zXLAnuPXAI4

Plugin Author Constant Contact
(@constantcontact)

2 months, 1 week ago

Hmm. Odd that it’s giving you a URL like that one, since API changes weren’t supposed to be affecting our official plugin at first, while we do some ongoing work to get everything migrated over.

Forgive me, but just for some extra assurance, it’s this screen that’s failing you, correct?

Found at /wp-admin/edit.php?post_type=ctct_forms&page=ctct_options_connect

Thread Starter orchardbehr
(@orchardbehr)

2 months, 1 week ago

Yes, that’s the screen that I get the: There has been a critical error on this website. Please check your site admin email inbox for instructions.

Plugin Author Constant Contact
(@constantcontact)

2 months, 1 week ago

Would you be willing to contact us off-forum? We’d like to discuss some details better left private, in regards to this issue at hand.

If yes, please reach out to apisupport@constantcontact.com and CC support@pluginize.com as part of the recipients. Also please link to this forum thread here.

https://wordpress.org/support/topic/error-trying-to-disconnect-reconnect/

Thanks.

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