Support » Plugin: MailChimp List Subscribe Form » Error trying to connect

  • I have installed the plugin but when I try to connect to my account I get this error message:

    {"result":"error","response":"an error occurred: API Keys belonging to users with \"manager\" roles are not permitted to access helper\/account-details"}

    I have a manager account that I am trying to connect with and I have generated API keys in the MailChimp account settings.

    I there a reason why I cannot connect the WordPress plugin with this account?

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  • Hey 38solutions,

    Thanks for posting! The latest version of the plugin utilizes a certain method in the API (helper/account-details) in order to access account details for use in the signup form’s setup. I’m afraid that this API method is restricted to Admins and Owners on an account, so unfortunately Manager users will not be able to connect to the plugin as of version 1.3.

    In order to use version 1.3 of the plugin, you’ll need to log in as an Admin or Owner user type. Alternatively, while not ideal, you have the option of using a previous version of the plugin, which should accept an API key generated by a Manager.

    Let us know if you have any additional questions!


    I ve the same problem, where to find an old version?


    Hey Zobby,

    Old versions can be found on the Developers page here:


Viewing 3 replies - 1 through 3 (of 3 total)
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