Error #!trpst#trp-gettext data-trpgettextoriginal

  • Resolved Moussaab

    (@moussaab)


    3 years, 6 months ago

    Hello,

    I am using autonami plugin to send post purchase emails to clients.

    English emails are working fine but Lithuanian clients receive the emails with #!trpst#trp-gettext data-trpgettextoriginal

    I have checked the threads talking about this issue and tried every solution I found (troubleshooting options from Translatepress settings, disabling wp rocket, removing cache…) nothing seems to work.

    Apparently this is an old issue but I don’t understand why it still hasn’t been resolved.

    Please advise

Viewing 6 replies - 1 through 6 (of 6 total)
  • Andrei

    (@andrei202)

    3 years, 6 months ago

    Hello there,

    We don’t have a proper solution when it comes to these broken strings. These strings can occur from many causes.
    Due to the way TP works and the variety of plugins that exist on the market at the moment, such bugs are very difficult to control

    Try adding these strings (in the original form) in the Exclude Gettext String option from TP Settings –> Advanced tab. Leave domain textbox empty. Clear your cache also.
    This should get rid of the #trpst wrappings.

    However, if the issue will persist, a compatibility test is recommended. *Briefly* disable all other plugins, except TP and the plugin that adds that popup, and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, enable everything one by one or in bulk, checking each time to see when the problem returns.

    Also please provide a link to your website so I can test the problem myself.

    Kind Regards,

    Thread Starter Moussaab

    (@moussaab)

    3 years, 6 months ago

    Hello @andrei202

    I tried everything you mentioned before but couldn’t figure it out.

    Here is the link to my website: https://baltica.shop

    You have to change the language first since English is working fine (choose LT or LV for example).

    Than try to pay using Ebanking (which is in test mode). You will receive an email confirmation with the issue.

    Let me know

    Thread Starter Moussaab

    (@moussaab)

    3 years, 6 months ago

    Hi @andrei202 did you spot the issue ?

    Andrei

    (@andrei202)

    3 years, 6 months ago

    Hey there,

    One way of fixing this would be to change the translation from the DB.

    Here is a small tutorial on how to clear the translation. You can use it to make sure the translated content is not wrapped in “#!trpst#”
    https://www.berrycast.com/conversations/26e8b9cf-8334-5ef5-b248-4f2d57cbcb64

    This is a more difficult tutorial so if you see anything that you don’t understand and need more information – please let us know.

    Regards

    Thread Starter Moussaab

    (@moussaab)

    3 years, 6 months ago

    I checked the tutorial but the translations are already correct on the database and I don’t want the email to be in English. I want it to be in Lithuanian.

    I used the getttext exclude domain feature to exclude woocommerce. This helped me get rid of the #!trpst on the emails but is it safe ?

    Thread Starter Moussaab

    (@moussaab)

    3 years, 6 months ago

    Hi again @andrei202

    I have another issue with the emails, some of the words in the Woocommerce order details are not translated. those words are : the product name, the product attribute, and the shipping method name.

    I tried to use the gettext table but I see the words are already translated there. What would be the issue?

Viewing 6 replies - 1 through 6 (of 6 total)
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