To help us diagnose the issue and provide the correct files, could you please provide a screenshot or a short video showing the specific area where you’re seeing this error?
In the “Choose a language” dropdown, select the language you want to translate the add-on into (e.g., French, Spanish, etc.).
Under “Choose a location,” make sure to select the“System” option. This is very important to ensure the file is saved in the correct place.
Once the new language is created, you can search for the text you want to translate and add your translation.
Remember, the language you choose for the translation file must match the “Site Language” you have set underSettings > General in your WordPress dashboard.
After you’ve done this, the translation should be applied correctly on your site.
Please see the screenshot below, Loco recommends the location to be “Custom”, but even I changed the location to “System” as you suggested, still can not find this sentence “There are 4 students who are learning in this course.” to be translated. (Please refer to the screenshot attached earlier)
That both the “System” and “Custom” locations in Loco Translate are valid for storing .po files to prevent them from being lost during plugin updates.
However, the fact that you still cannot find the specific string even after creating the file points to a more complex issue.
For security reasons, and to allow our team to properly log in and debug the issue on your site, we recommend creating a free support ticket on our official support forum.
To help you further, please visit , click on the “Support” and follow the instructions in this video to create your ticket.
Our support team will be able to assist you with this issue directly through our secure support channel.
