Support » Plugin: SearchIQ - The Search Solution » ERROR: There was some error indexing posts, please try again later.

  • Resolved Robert Bury

    (@rjbury)


    Hello,

    14 days ago I sent a support inquiry via https://www.searchiq.co/contact.html
    13 days ago I emailed support@searchiq.co
    I still have heard nothing. I’m wondering, is SearchIQ falling apart or what’s going on over there.

    Can you help me?

    I installed SearchIQ, have an account setup but every time I try to Synchronize Posts I get this error: “There was some error indexing posts, please try again later.”

    I’m fine giving my account info, urls, etc – if you give me a secure/private way to do so.

    Thanks for your help/attention on this,
    ~Rob

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author SearchIQ

    (@searchiq)

    Hi Rob,

    Thank you for contacting us. We regret for the delay but it seems your emails went to spam. I have replied to your email as we need some details. Please share. We will check the issue on priority.

    Hi – I wanted to update this thread for others having this issue…

    YES, thank you for emailing me back. Rahul was very helpful and did get the indexing issue fixed. THE PROBLEM: (from the support email) “One of the PDF was having url parameter empty, so site was not getting indexed. We have added the postID for that particular PDF in the exclusion list and the site is indexing fine now.”

    I have to say, after testing several “search” solutions for WordPress – SearchIQ is the best I’ve found.

    Plugin Author SearchIQ

    (@searchiq)

    Hi Rob,
    We are glad that you liked our plugin. Thank you for the appreciation.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I’m fine giving my account info, urls, etc – if you give me a secure/private way to do so.

    Found it.

    @rjbury The author accepting that can get @searchiq into so real trouble here up to and including removing their plugin here. Had the author made that suggestion then this would be the reply.

    I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

    https://wordpress.org/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

    Which would be reported to the plugins team. Followed by this reply.

    There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

    You get the idea.

    Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

    Let’s keep the author out of trouble. Please do not offer anyone access to your site. That’s something taken very seriously here and is a step too far.

Viewing 4 replies - 1 through 4 (of 4 total)
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