Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Error: The Stripe Gateway

  • Resolved judithchiourim

    (@judithchiourim)


    Hello,

    when I do a test with stripe I got this error:
    “Error: The Gateway Strike returned an error while processing the donation.”

    I put give in test mode and used a test bank card
    I add the whebooks also in stripe
    I do not understand what is the problem

    thank you for your help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi there!

    I’m glad you reached out here. That error message you see on the front end is accompanied by a more comprehensive error on the back end in the Give logs. You can see the logs at Donations > Tools > Logs and then click on the individual error’s eye icon. Copy and paste that error message in your reply here.

    I’m happy to take a look at the front end of the site to see if I can spot anything, as well. Please pass along a link to a form where I can see the problem live. Thanks!

    judithchiourim

    (@judithchiourim)

    Hi !

    Thank you for your answer. here is the link to the form:
    https://www.chiourim.com/donations/44153/

    and here the logs of the error message:
    “Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com.

    (Network error [errno 3]: No URL set!
    )”

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @judithchiourim — we recently released version 2.5.4 of GiveWP. Can you update to that latest version and let us know how that goes?

    Thanks!

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

    Hello Sir,

    I have still face the same problem. Please have a attention.

    [NB]: I am using Divi theme.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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