Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Error: The Stripe Gateway

  • Resolved judithchiourim

    (@judithchiourim)


    Hello,

    when I do a test with stripe I got this error:
    “Error: The Gateway Strike returned an error while processing the donation.”

    I put give in test mode and used a test bank card
    I add the whebooks also in stripe
    I do not understand what is the problem

    thank you for your help

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi there!

    I’m glad you reached out here. That error message you see on the front end is accompanied by a more comprehensive error on the back end in the Give logs. You can see the logs at Donations > Tools > Logs and then click on the individual error’s eye icon. Copy and paste that error message in your reply here.

    I’m happy to take a look at the front end of the site to see if I can spot anything, as well. Please pass along a link to a form where I can see the problem live. Thanks!

    Hi !

    Thank you for your answer. here is the link to the form:
    https://www.chiourim.com/donations/44153/

    and here the logs of the error message:
    “Unexpected error communicating with Stripe. If this problem persists, let us know at support@stripe.com.

    (Network error [errno 3]: No URL set!
    )”

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi @judithchiourim — we recently released version 2.5.4 of GiveWP. Can you update to that latest version and let us know how that goes?

    Thanks!

    Plugin Support gsamsmith

    (@gsamsmith)

    Hi there,

    I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

    Thanks.

    Hello Sir,

    I have still face the same problem. Please have a attention.

    [NB]: I am using Divi theme.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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