Support » Plugin: Wordfence Security - Firewall & Malware Scan » Error: The page you are looking for is currently unavailable nginx

  • Resolved techguy781

    (@techguy781)


    Hello!

    This is my first time contacting WordFence support.

    I tried to get assistance from a theme’s support team and when they tried to access my website via VPN they got the following message:


    An error occurred.
    Sorry, the page you are looking for is currently unavailable nginx wordpress
    Please try again later.

    If you are the system administrator of this resource then you should check the error log for details.

    Faithfully yours, nginx

    Important info:
    My website is located on shared server on VodaHost.
    Server type: PHP LiteSpeed.

    The site they tried to access is actually my testing environment located under the same domain (same root domain, but under its addon domain).
    I created the testing environment by copying all the files from the prod site and making changes: wp-config.php, db site names, and that it.
    The testing site works great except to this issue.

    Now, I want to understand a few things:
    1- Why does it happen to them?
    2- What is nginx in short?
    3- Where can I locate the error log?
    4- Did I do something wrong when copying the prod site (maybe forgetting to do some changes to .htaccess because I did not touch it at all)?

    Thank you in advance.
    Yossi

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @techguy781,

    Nginx is a web server; the error you’re getting indicates some misconfiguration at the web server level.

    I suggest you get in touch with your hosting provider so they can help you adjust the configuration appropriately.

    Hello,

    Thank you for your reply, please answer the other questions.

    Additionally, my hosting provider just tell me to turn your plugin off. So, no help from their side.

    Thanks.

    Hi, can someone help me with these questions?

    Thanks.

    • This reply was modified 2 years, 2 months ago by techguy781.

    Hi @techguy781,

    I’m sorry but the issue you’re having doesn’t seem related to Wordfence itself but to the web server configuration.

    So if your hosting provider (who most likely implemented Nginx on the host) doesn’t want to help you with this or at least provide you with more information on what error is occurring, then I’m afraid there’s not much I can do.

    Hi,

    Thank you very much Wfyann. The problem should be sent not to you but to the hosting provider, my apologies for accusing and contacting Wordfence instead of my hosting provider.

    You were right at first and I insisted on you solving this.

    Thanks again.
    Please mark as resolved.

    • This reply was modified 2 years, 2 months ago by techguy781.

    I just had a similar problem with this error:
    —————-
    An error occurred.

    Sorry, the page you are looking for is currently unavailable.
    Please try again later.

    If you are the system administrator of this resource then you should check the error log for details.

    Faithfully yours, OpenResty.
    —————–

    I learned the host, Network Solutions, was running MySQL 5.0. I upgraded it to 5.6 and Wordfence is now working fine.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Error: The page you are looking for is currently unavailable nginx’ is closed to new replies.