Title: error témplate HTML EMAIL
Last modified: May 13, 2025
---
# error témplate HTML EMAIL
* Resolved [webtool](https://wordpress.org/support/users/tutorware/)
* (@tutorware)
* [11 months ago](https://wordpress.org/support/topic/error-template-html-email-2/)
* I request help and clarification I am setting up a custom email template for
the emails but it turns out that when I send a test it looks fine but when I
do a test asking for the actual code to be delivered this happens.
* 
* 
* 
* it defragments and damages everything, what happens with the code field that
is not working well
Viewing 1 replies (of 1 total)
* Plugin Support [Lucian Padureanu](https://wordpress.org/support/users/lucianwpwhite/)
* (@lucianwpwhite)
* [11 months ago](https://wordpress.org/support/topic/error-template-html-email-2/#post-18464819)
* Hello [@tutorware](https://wordpress.org/support/users/tutorware/),
* Thanks for reaching out and for using WP 2FA!
* It looks like the images or screenshots you referenced didn’t come through in
your message — would you be able to re-upload them using an external image sharing
service (like imgur.com or similar)? **Please make sure to censor or remove any
sensitive information before sharing.**
* We’d like to understand how the email template is currently set up, and what
exactly the outcome looks like when the email is sent. That will help us determine
whether there’s a problem with the WP 2FA email template editor itself, or if
the issue may be related to custom code added within the template.
* Just a quick note in order to set some realistic expectations: we can only provide
support for the built-in functionality of our plugin. While we’re happy to assist
with how the email templates feature works, we’re unable to troubleshoot or offer
support for custom HTML, CSS, or other code added to the templates due to the
complexity and overheads that it might bring, which go a bit over the main purpose
of our support, and since we are not familiar with your site and all it’s particularities,
of course.
* Looking forward to your reply with more details so we can assist further!
Thank
you
Viewing 1 replies (of 1 total)
The topic ‘error témplate HTML EMAIL’ is closed to new replies.
* 
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* 2 replies
* 2 participants
* Last reply from: [Lucian Padureanu](https://wordpress.org/support/users/lucianwpwhite/)
* Last activity: [11 months ago](https://wordpress.org/support/topic/error-template-html-email-2/#post-18464819)
* Status: resolved