Support » Plugin: BigCommerce For WordPress » Error Syncing products after reinistall

  • Resolved devsc2768

    (@devsc2768)


    Hi I am testing the plugin for a client.

    Originally I setup a test site that connected to a staging version of their Bigcommerce website. Although it seemsed to take a very long time to sync all of teh products it worked.

    The client then requested that we connect to their live website for teh next stage in testing.

    In the same wordpress site, i deleted the Bigcommerce plugin and then connected to the live site:

    It keeps giving me an error syncing the products.

    Do I need to delete the WordPress install and start again?

    The logs display the following:

    ———————————

    Data retrieved successfully
    WordPress Installation
    Site URL
    https://hidden
    WP version
    5.2.2
    Multisite
    No
    Permalinks
    /%postname%/
    Plugins Active
    BigCommerce for WordPress – 3.2.0
    Network Plugins Active
    Must Have Plugins
    Kinsta Must-use Plugins – 2.3.1
    Server Environment
    PHP Version
    7.2.18-1+ubuntu16.04.1+deb.sury.org+1
    Max Execution Time
    300
    Memory Limit
    256M
    Upload Max Filesize
    128M
    Post Max Size
    128M
    WP debug
    No
    WP debug display
    Yes
    WP debug log
    No
    Mysql Version
    5.5.5
    Web Server
    nginx/1.15.12
    BigCommerce Plugin
    Channel ID
    17020
    Store ID
    hidden
    Api URL
    https://api.bigcommerce.com/stores/a061d/v3/
    Import Frequency
    five_minutes
    Import Status
    failed
    Last Import
    2019-06-29 05:29:01
    Next Import
    The import is currently running.
    Products Count
    0
    Cart Enabled
    true
    Cart Page Slug
    cart-2
    Archive Slug
    false
    Account Page Slug
    Gift Certificate Page Slug
    gift-certificate-2
    Template Overrides
    Error Logs
    Import Logs
    [2019-06-29 05:29:43] BigCommerce.INFO: Starting import [] []
    [2019-06-29 05:29:43] BigCommerce.INFO: Running import task {“state”:”started”,”description”:”Fetching currency settings”} []
    [2019-06-29 05:29:43] BigCommerce.DEBUG: Requesting store settings [] []
    [2019-06-29 05:29:44] BigCommerce.DEBUG: Retrieved store settings {“settings”:{“bigcommerce_currency_code”:”AUD”,”bigcommerce_currency_symbol”:”$”,”bigcommerce_currency_symbol_position”:”left”,”bigcommerce_decimal_units”:2,”bigcommerce_integer_units”:0,”bigcommerce_mass_unit”:”kg”,”bigcommerce_length_unit”:”cm”,”bigcommerce_facebook_pixel_id”:”175765979572143″,”bigcommerce_google_analytics_id”:”UA-1908699-1″}} []
    [2019-06-29 05:29:45] BigCommerce.INFO: Running import task {“state”:”fetched_store”,”description”:”Updating Categories”} []
    [2019-06-29 05:29:45] BigCommerce.DEBUG: Importing terms for bigcommerce_category taxonomy {“page”:1,”limit”:5,”taxonomy”:”bigcommerce_category”} []
    [2019-06-29 05:29:45] BigCommerce.NOTICE: Could not create term {“term”:”[object] (BigCommerce\\Api\\v3\\Model\\Category: {\n \”parent_id\”: 0,\n \”name\”: \”Eco Nappies\”,\n \”description\”: \”
    As a modern parent, we know you’re looking make nappy change time greener, more sustainable and with less toxic chemicals for your baby.<\\/p>\\r\\n

    Hidden is here to help parents. We have a great range of eco nappies for your baby, and we’ve got lots of information to help you make the best choices for little bums. When it comes nappies to lower your environmental impact, there’s a lot of information to wade through. That’s why we help out with Cheat Sheets<\\/a>, and lots of great articles on stuff like preventing nappy rash<\\/a>, as well as reviews of lots of different products out there.<\\/p>\\r\\n

    When you’re ready to shop, you’ll find eco disposables from brands like Bambo Nature, Moltex, Muumi, Tooshies by Tom, Seventh Generation and Ecoriginals. You can try out our sample packs<\\/a>, or buy them in bulk and save. <\\/p>\\r\\n

    To help make green shopping even easier, we’ve also got a great range of eco and natural baby wipes and nappy liners. Choose from the best range of eco nappies online, and know that you’re not only reducing your eco footprint, but you’re creating a better environment for all our children.<\\/p>\”,\n \”views\”: 0,\n \”sort_order\”: 6,\n \”page_title\”: \”Eco Nappies: Disposables & Modern Cloth Nappies | Hello Charlie\”,\n \”search_keywords\”: \”Eco nappies, biodegradable nappies, eco friendly nappies, environmentally friendly nappies, disposable nappies Australia, eco disposable nappies, eco nappies Australia, bamboo nappies\”,\n \”meta_keywords\”: [\n \”\”\n ],\n \”meta_description\”: \”Hello Charlie has all the best eco nappies – Bambo Nature, Moltex, Ecoriginals, Muumi, Tooshies By Tom & Seventh Generation, plus modern cloth nappies. Check out our cheat sheets & nappy samples to help you choose the best nappies. Fast, free shipping* available on orders over $100. \”,\n \”layout_file\”: \”category.html\”,\n \”is_visible\”: true,\n \”default_product_sort\”: \”use_store_settings\”,\n \”image_url\”: \”\”,\n \”custom_url\”: {\n \”url\”: \”\\/eco-nappies\\/\”,\n \”is_customized\”: false\n },\n \”id\”: 11\n})”,”error”:[“A term with the name provided already exists with this parent.”]} []
    [2019-06-29 05:29:45] BigCommerce.DEBUG: bigcommerce_category import ready for next page of terms {“next”:2,”taxonomy”:”bigcommerce_category”} []
    [2019-06-29 05:29:46] BigCommerce.INFO: Running import task {“state”:”updating_categories”,”description”:”Updating Categories”} []
    [2019-06-29 05:29:46] BigCommerce.DEBUG: Importing terms for bigcommerce_category taxonomy {“page”:2,”limit”:5,”taxonomy”:”bigcommerce_category”} []
    [2019-06-29 05:29:47] BigCommerce.NOTICE: Could not create term {“term”:”[object] (BigCommerce\\Api\\v3\\Model\\Category: {\n \”parent_id\”: 0,\n \”name\”: \”Face, Hair & Body\”,\n \”description\”: \”

    Choosing natural haircare products doesn’t mean that you have to compromise on quality or performance. We’ve got lots of options for sulphate free and silicone free shampoos, conditioners and natural styling products.<\\/span><\\/p>\\r\\n

    Haircare ingredients get washed straight down the drain and into our <\\/span>waterways, so it’s important that you choose haircare products with biodegradable ingredients that are safe for the <\\/span>environment and for your body. We’ve done all the research for you, so you can be sure that our whole range of natural haircare is safe and non toxic. <\\/span>

    It doesn’t matter what kind of hair you’ve got: curly, frizzy, oily, dry, coloured, damaged, dandruff, long or short! You’ll find natural haircare and organic shampoos that will work for your hair. Natural ingredients like argan oil and coconut oils add moisture; CoQ10 helps repair damaged hair; and essential oils help cleanse without stripping natural oils or using silicones. You’ll also find natural hair gels and styling products. <\\/span><\\/p>\\r\\n

    It’s not just about what goes into the products, either. We’ve got natural <\\/span>haircare products that use minimal packaging and are plastic free, too, like our very popular shampoo bars. <\\/span><\\/p>\”,\n \”views\”: 0,\n \”sort_order\”: 4,\n \”page_title\”: \”Natural Skincare, Haircare & Body Products | Hello Charlie\”,\n \”search_keywords\”: \”natural baby wash,organic baby skin care,natural baby skin care,organic baby bath,natural baby bath, newborn baby bath,natural baby care,organic baby bath products,healthy baby skin,natural lotion for baby\”,\n \”meta_keywords\”: [\n \”\”\n ],\n \”meta_description\”: \”Hello Charlie researches and reviews every single product before we put it on our shelves, so you get the best non toxic natural skincare for your family.\”,\n \”layout_file\”: \”category.html\”,\n \”is_visible\”: true,\n \”default_product_sort\”: \”use_store_settings\”,\n \”image_url\”: \”\”,\n \”custom_url\”: {\n \”url\”: \”\\/face-hair-body\\/\”,\n \”is_customized\”: false\n },\n \”id\”: 15\n})”,”error”:[“A term with the name provided already exists with this parent.”]} []
    [2019-06-29 05:29:47] BigCommerce.DEBUG: bigcommerce_category import ready for next page of terms {“next”:3,”taxonomy”:”bigcommerce_category”} []
    [2019-06-29 05:29:48] BigCommerce.INFO: Running import task {“state”:”updating_categories”,”description”:”Updating Categories”} []
    [2019-06-29 05:29:48] BigCommerce.DEBUG: Importing terms for bigcommerce_category taxonomy {“page”:3,”limit”:5,”taxonomy”:”bigcommerce_category”} []
    [2019-06-29 05:29:49] BigCommerce.DEBUG: bigcommerce_category import ready for next page of terms {“next”:4,”taxonomy”:”bigcommerce_category”} []
    [2019-06-29 05:29:50] BigCommerce.INFO: Running import task {“state”:”updating_categories”,”description”:”Updating Categories”} []
    [2019-06-29 05:29:50] BigCommerce.DEBUG: Importing terms for bigcommerce_category taxonomy {“page”:4,”limit”:5,”taxonomy”:”bigcommerce_category”} []
    [2019-06-29 05:29:51] BigCommerce.DEBUG: bigcommerce_category import ready for next page of terms {“next”:5,”taxonomy”:”bigcommerce_category”} []

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Viewing 1 replies (of 1 total)
  • Plugin Support Mikaela

    (@mikaelabc)

    Hey @devsc276,

    We have had a few reports of this error before. Before you create a new WP instance, what I’d first make sure is that when you connect the live BigCommerce store, you chose to create a new ‘Channel’ instead of selecting the one for the WP domain.

    This is in the Connect Your Channel step within WordPress during the initial plugin setup process.

Viewing 1 replies (of 1 total)
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