Support » Plugin: Sucuri Security - Auditing, Malware Scanner and Security Hardening » Error – “SUCURI: Account email address was not found

  • Resolved Steven Gliebe

    (@stevengliebe)


    I’ve been getting errors in the Sucuri plugin after Sucuri support changed the email address on my account.

    When I go to Sucuri Security > Firewall (WAF) > Settings, my Firewall API Key is listed fine, but below that it shows an error: “SUCURI: Account email address was not found”. I have tried deleting then re-adding the Firewall API Key to the plugin settings but the result is the same.

    Further, when I try to clear cache via the plugin, I get “Domain was not found”. I assume this is related.

    How can I fix the problem? Thank you.

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