Support » Plugin: NinjaScanner - Virus & Malware scan » Error starting a scan

  • Resolved LV

    (@lordvader)


    Started a scan and it gave me this.

    Error: Cannot start the scan. More details may be available in the scanner log.

    Log:
    ERROR Fatal error: scheduled task failed (spawn_cron). More details may be available in your server HTTP log.

    Aborting
    INFO Cancelling scanning process
    INFO Starting scanning process
    INFO Processing step 1 (0/10)
    INFO Skipping NinjaScanner files integrity check

    But it did went on. My question, is ninja scanner or my site ok ?

    The scan ended, but in the summery tab the current date of the scan is not mentioned. Only the previous one.

    Regards,

    LV

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author nintechnet

    (@nintechnet)

    It looks like a timeout due to a slow connection from you to your server.
    Try to add this line near the top of your wp-config.php script:

    // NinjaScanner: increase AJAX timeout to 2 seconds:
    define( 'NSCAN_SPAWNCRON_USLEEP', 2000000 );
    

    Then try again to run the scan.

    LV

    (@lordvader)

    Thanks it works!

Viewing 2 replies - 1 through 2 (of 2 total)
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