Error: Sorry, we could not find this order.

  • Resolved warmax356

    (@warmax356)


    7 years, 5 months ago

    Good afternoon all

    i have a client that has his wp pizza giving this Error: Sorry, we could not find this order. when sending for the order from the menu.

    wordpress updated to latest 4.6.1
    plugin is updated to 2.16.11.11
    all plugins and theme uptodate and all was working untill a few days ago.

    server is shared, with php 7.0.10
    SQL connection is establised

    system status marks:

    ### SYSTEM INFO ###

Multisite:                No

WordPress Version:        4.6.1
Permalink Structure:      /%postname%/
Active Theme:             Chicago 1.0.6

PHP Version:              7.0.12
MySQL Version:            5.1.73 [mysqli]
Web Server Info:          Apache

PHP Date / Timezone:      
PHP Safe Mode:            No
PHP Memory Limit:         256M
PHP Upload Max Size:      2M
PHP Post Max Size:        8M
PHP Upload Max Filesize:  2M
PHP Time Limit:           0
PHP Max Input Vars:       1000
PHP Arg Separator:        &
PHP Allow URL File Open:  Yes
PHP Disabled Functions:   ---

Session:                  Enabled
Session Name:             PHPSESSID
Session Cookie Path:      /
Session Save Path:        /var/lib/php/session
Session Space Left:       16.75 Gb [writable: 1] 
Session Save Handler:     files
Session Use Cookies:      On
Session Use Only Cookies: On

WP Memory Limit:          40M
WP Remote Post:           wp_remote_post() works
WP_DEBUG:                 Disabled
WP_DEBUG_LOG:             Disabled
WP_DEBUG_DISPLAY:         Enabled

WP Table Prefix:          Length: 3 Status: Acceptable

Show On Front:            page
Page On Front:            Home (#178)
Page For Posts:           News (#623)

DISPLAY ERRORS:           N/A
FSOCKOPEN:                fsockopen supported.
cURL:                     cURL supported.
SOAP Client:              SOAP Client enabled.
SUHOSIN:                  SUHOSIN NOT installed.

ACTIVE PLUGINS:

Akismet: 3.2
All-in-One WP Migration: 5.55
Are you robot? google recaptcha for wordpress: 2.2
Configure SMTP: 3.1
Contact Form 7: 4.5.1
Contact Form 7 Datepicker: 2.5.2
Contact Form DB: 2.10.25
Events Manager: 5.6.6.1
Real-Time Find and Replace: 3.6
Revolution Slider: 4.6.9
Simple Follow Me Social Buttons Widget: 3.3.3
WooSidebars: 1.4.3
WPBakery Visual Composer: 4.4.4
WP Disable Automatic Updates: 1.1
WPPizza: 2.16.11.11

WPPIZZA VARIABLES

Mail Type:                wp_mail
Emails Disabled:          No
Using Cache:              No
Dequeue scripts:          ---
Style:                    default
Style Enabled:            Yes
Confirmation Form:        No
Multisite Session:        Yes (Default)
Multisite Reports:        No (Default)
Multisite History:        No (Default)

Single Item Tpl:          --
Single Item Permalink:    

CUSTOMISED WPPIZZA TEMPLATES (IF ANY):
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author ollybach

    (@ollybach)

    7 years, 5 months ago

    >all plugins and theme uptodate and all was working untill a few days ago.
    question is, what changed since “untill a few days ago.”

    enable debug (https://www.wp-pizza.com/topic/how-to-enable-debug-in-wordpress/) and see if that gives you any info

    other than that i cannot even begin to tell you anything without a link to your site

    Thread Starter warmax356

    (@warmax356)

    7 years, 5 months ago

    nothing was changed, barely anything get changed on the site, last update was a month and a half ago where menu items had prices changes. the site is http://veduta.com.mt/menu/

    • This reply was modified 7 years, 5 months ago by warmax356.
    Plugin Author ollybach

    (@ollybach)

    7 years, 5 months ago

    only because nothing changed on the site itself does not mean nothing got changed….(things generally do not stop working by themselves, something clearly *has* changed)

    server software/updates etc can also be a culprit

    in any event , you have javascript errors on your pages , i would suggest you fix those first (and – as always – enable debug, disable all other plugins, use a default theme to be able to narrow down things)

    Plugin Author ollybach

    (@ollybach)

    7 years, 5 months ago

    just doing a quick test here – using your theme – and wppizza only , and it works as it should, so my guess would be one of your plugins or a server issue …..

    without debug on , it’s a stab in the dark though, so you should do that first i would suggest

    Thread Starter warmax356

    (@warmax356)

    7 years, 5 months ago

    @ollybach, thanks for your fast response,

    i actually took a backup and put it on a test vps handled by server pilot and site loaded the same until todays update and on the vps it worked, while on the shared hosting where it is actually live, is still with the error,

    i am disabling and re-enabling plugins as we speak again since others had updates too.

    Thread Starter warmax356

    (@warmax356)

    7 years, 5 months ago

    i went through all the plugins, and it still happens.

    would it be possible to get access to older versions? maybe i could rollback to before last months plugin update and see if it works again on the shared server.

    could there be anything else i might of missed or need to try?

    Plugin Author ollybach

    (@ollybach)

    7 years, 5 months ago

    did you turn on debug ?
    essentially this is due to something (i.e the order) not being added to the db, which tends to suggest a DB error (there are other possibilities too, but that’s the obvious one)

    also make sure that the {yourprefix}_wppizza_orders table also still exists (obviously it should if it used to work, but who knows)

    plenty of previous versions still here
    https://wordpress.org/plugins/wppizza/developers/ – however you cannot just use those files without the db options that go with it or you’ll get a bunch of errors no doubt. using old versions , only a re-install of the plugin will make sense (but might be able to tell you something if you do that on a test server)

    Plugin Author ollybach

    (@ollybach)

    7 years, 5 months ago

    marked as resolved due to non-activity

    Thread Starter warmax356

    (@warmax356)

    7 years, 5 months ago

    sorry for the delay in response i am great full of the assistance, in the mean time i checked with the hosting provider as other sites started to have similar issues with MySQL queries, we updated the database from 5.1 to latest and now all seems to be working.

    Plugin Author ollybach

    (@ollybach)

    7 years, 5 months ago

    that would do it. didnt actually look too closely at your system status output (my bad)
    it does state the requirements to be mysql 5.5+ though (https://wordpress.org/plugins/wppizza/)

    anyway , glad you go it working now

    Thread Starter warmax356

    (@warmax356)

    7 years, 5 months ago

    ironically was working well for over 2 years on 5.1 till it played up.

    Plugin Author ollybach

    (@ollybach)

    7 years, 5 months ago

    not that surprising though if you didn’t update any plugins for 2 years either
    it’s the data collation that was changed (by WP as well) to allow multibyte characters in db

Viewing 12 replies - 1 through 12 (of 12 total)
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