Support » Plugin: WP GDPR Compliance » Error: Something went wrong while saving the request

  • Resolved Francesco Onorati

    (@francesco-onorati)


    Hello,

    although I have updated the WP plugin GDPR Compliance to v1.4.3, and also having tried to uninstall and reinstall it, disable it and reactivate it, and also having removed and put back the flag of the option “Activate page”, continuous to receive the error message: “Something went wrong while saving the request. Please try again.” as soon as I click on the “Send” button.

    Thanks in advance for your help!
    Good day!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Francesco Onorati

    (@francesco-onorati)

    P.S.: Below is the error log provided by the server:

    Thu, 15 Nov 2018 12:46:39 GMT [error] [client ***.***.***.***] – http://www.fanbotica.com – AH01215: WordPress errore sul database Unknown column ‘token’ in ‘field list’ per la query INSERT INTO **_wpgdprc_access_requests (site_id, email_address, session_id, ip_address, token, expired, date_created) VALUES (1, ‘info@fanbotica.com’, ‘**************************’, ‘***.***.***.***’, ‘*************************’, 0, ‘2018-11-15 12:46:39’) fatta da do_action(‘wp_ajax_wpgdprc_process_action’), WP_Hook->do_action, WP_Hook->apply_filters, WPGDPRC\\Includes\\Ajax->processAction, WPGDPRC\\Includes\\AccessRequest->save: /web/htdocs/www.fanbotica.com/home/wp-admin/admin-ajax.php, referer https://www.fanbotica.com/data-access-request/

    Francesco Onorati

    (@francesco-onorati)

    Quick Update:
    I entered the “token” field (varchar 256, not NULL) in the database table where it was missing, and now it seems to work fine. 🙂

    Plugin Author Donny Oexman

    (@donnyoexman)

    Strange. Seems like the database query to add the new ‘token’ column failed somehow. What WordPress version are you using?

    cswa860

    (@cswa860)

    Hello, I am having the same issue, but I have no access to the database table. I installed the newest plugin and have contact form 7 – I can send an email successfully through the form, but not through the data request access form – I get the error “There was an error trying to send your message. Please try again later” In looking at the contact 7 form setup this error means “Submission was referred to as spam”. The “from” on the contact 7 form setup is “support@mydomain.com”. This is very frustrating and would like this fixed as soon as possible please.
    Thank you,
    Cathy

    Francesco Onorati

    (@francesco-onorati)

    @donnyoexman

    Ciao, So with regards to the versions of the installed software:

    WordPress Version Version 4.9.8,
    PHP version: 7.2.8,
    MySQL version: 5.6.41-84.1-log,
    WooCommerce database version: 3.5.1,
    Active plugins (26)
    Akismet Anti-Spam by Automattic – 4.1
    Bogo by Takayuki Miyoshi – 3.2.1
    Contact Form 7 by Takayuki Miyoshi – 5.0.5
    Content Views by CVSOFT LLC – 2.1.2
    Crayon Syntax Highlighter by Aram Kocharyan – 2.8.4
    EU Cookie Law by Alex Moss, Marco Milesi, Peadig, Shane Jones – 3.0.5
    Float To Top Button by Rolf van Gelder – 2.3.3
    Jetpack by WordPress.com by Automattic – 6.7
    Mailchimp for WooCommerce by Mailchimp – 2.1.11 – Not tested with active version of WooCommerce
    MailChimp for WordPress by ibericode – 4.2.5
    Max Mega Menu by megamenu.com – 2.5.2
    TinyMCE Advanced by Andrew Ozz – 4.8.0
    WooCommerce VAT ID and Fiscal Code for Italy by dot4all – 2.1.3 – Not tested with the active version of WooCommerce
    WooCommerce Checkout Manager by Visser Labs – 4.2.3 – Not tested with the active version of WooCommerce
    WooCommerce PayPal Checkout Gateway by WooCommerce – 1.6.5
    WooCommerce Payment Methods by vendocrat – 1.1.2 – Not tested with the active version of WooCommerce
    WooCommerce PDF Invoices & Packing Slips by Ewout Fernhout – 2.2.4
    WooCommerce Pre-Orders by WooCommerce – 1.5.10
    WooCommerce Sequential Order Numbers by SkyVerge – 1.8.3 – Not tested with the active version of WooCommerce
    WooCommerce Services by Automattic – 1.17.1
    WooCommerce by Automattic – 3.5.1
    Yoast SEO by Team Yoast – 9.1
    WP GDPR Compliance by Van Ons – 1.4.3
    WP-PageNavi by Lester ‘GaMerZ’ Chan – 2.93
    YITH WooCommerce Wishlist by YITH – 2.2.5
    NextGEN Gallery by Imagely – 3.0.16

    Hello,
    I have two wp websites and on the first one this plugin works fine while on the other one gives me the Error: Something went wrong while saving the request
    Has anyone an explanation? I already uninstalled and re-installed the plugin to no success. Thank you for your help!

    tommmm111

    (@tommmm111)

    I have the same error as the original poster, see below. Thanks and I hope you can help.

    Hello,

    although I have updated the WP plugin GDPR Compliance to v1.4.3, and also having tried to uninstall and reinstall it, disable it and reactivate it, and also having removed and put back the flag of the option “Activate page”, continuous to receive the error message: “Something went wrong while saving the request. Please try again.” as soon as I click on the “Send” button.

    Thanks in advance for your help!
    Good day!

    tommmm111

    (@tommmm111)

    I also have 2 websites and the first website runs this plugin fine. My new site is under construction and has the error on the GDPR plugin to send. It is like the previous post, see below:

    Hello,
    I have two wp websites and on the first one this plugin works fine while on the other one gives me the Error: Something went wrong while saving the request
    Has anyone an explanation? I already uninstalled and re-installed the plugin to no success. Thank you for your help!

Viewing 8 replies - 1 through 8 (of 8 total)
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