Plugin Support
SergeM
(@serge00)
Hello, @jinsley8.
Did you get the error after updating the plugin or after installing the plugin for the first time?
It has been installed but inactive.
I activated it and added the access key manually.
If I deactivate and activate again it shows this error:
“Error occurred while updating SpamFireWall local base. Error: WRONG_SITE_RESPONSE TEST ACTION: sfw_update__worker ERROR: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure”
I’m using W3 Total Cache too. If I disable Browser Cache then that last message goes away and it shows the original message again.
“Error occurred while updating SpamFireWall local base. Error: SFW UPDATE INIT: FIREWALL_IS_ALREADY_UPDATING”
The thing is I’m using the same theme, W3TC settings, CleanTalk and the same hosting for many other sites with no issue. THe same configurations.
Plugin Support
SergeM
(@serge00)
Perhaps some tables broke in the plugin.
Please, re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
• WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
• WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.
Then install it anew:
https://cleantalk.org/help/install-wordpress
Did it help?
No, I tried and it continues with the same issue.
When I sync it does sync but shows this error initially:
“Error occurred while updating SpamFireWall local base. Error: WRONG_SITE_RESPONSE TEST ACTION: sfw_update__worker ERROR: error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure”
If I disable Browser Cache in W3TC it then shows this message again:
“Error occurred while updating SpamFireWall local base. Error: SFW UPDATE INIT: FIREWALL_IS_ALREADY_UPDATING”
Plugin Support
SergeM
(@serge00)
Further troubleshooting requires some of your personal data.
Please, copy-paste your question here in our private Ticket System:
https://cleantalk.org/my/support/open
